Truck Services Manager #054

TravelCenters of America • Grand Bay, AL

1d

About The Position

The Truck Services Manager oversees the Truck Service Profit Center and leads a team of technicians, along with marketing and operational functions, to deliver excellent customer service. The role coaches technicians in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers, and ensures customers are returned to the road safely and efficiently. The manager is accountable for team performance and development, financial results, compliance, and the availability of products and services.

Requirements

• High school diploma or GED.
• At least 5 years of supervisory experience preferred in a convenience store, truck service, travel center, or related business.
• Proficient planning and analytical skills, including understanding profit-and-loss calculations, coverage ratios, budgets, and expense reports, and the ability to achieve positive financial results.
• Excellent verbal and written communication skills.
• Ability to present business action plans and operational reports effectively to management.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver's license.

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• Supervisory experience in a convenience store, truck service, travel center, or related business activity preferred.

Responsibilities

• Inspire the team to meet and exceed company performance standards and improve the Truck Service department.
• Build a trusting atmosphere that welcomes feedback, and coach and performance-manage team members according to company policy.
• Recruit, hire, train, and retain employees in accordance with company guidelines, fostering a culture of respect and recognition.
• Coach technicians in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers professionally and accommodatingly.
• Conduct visual inspections to ensure products and services are available.
• Achieve the business’s financial objectives through effective management of people, products, services, and facility processes, with a focus on revenue and profit.
• Oversee payroll, accounting, inventory, and personnel documentation for accurate, timely reporting and compliance with state and federal laws.
• Follow safety and operating standards and company guidelines for vendor relationships.

Benefits

• Competitive salary and annual bonus opportunity
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement with company-paid training
• Relocation assistance (relocation not required)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED