Truck Services Manager

TravelCenters of America•Brooklyn, IA

About The Position

The Truck Service General Manager oversees the Truck Service Profit Center, leading technicians and managing marketing, operations, and customer service. The role coaches team members in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers, and works to ensure customers receive professional service and return to the road safely. The manager leads hiring, training, retention, performance management, and team development while fostering a respectful, feedback-oriented culture. The position is also accountable for financial performance and for accurate, timely payroll, accounting, inventory, and personnel documentation in compliance with applicable laws. The role requires adherence to safety and operating standards and company guidelines for vendor relationships. Work may involve interior and exterior conditions, including outdoor weather, mechanical equipment, noise, and exposure to shop-related substances.

Requirements

High school diploma or GED required.
At least 5 years of supervisory experience in a convenience store, truck service, travel center, or related business activity is preferred.
Proficient planning and analytical skills, including understanding profit-and-loss calculations, coverage ratios, budgets, and expense reports, with the ability to achieve positive financial results.
Excellent verbal and written communication skills.
Ability to present business action plans and operational reports effectively to management.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver's license required.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Five or more years of supervisory experience in a convenience store, truck service, travel center, or related business activity preferred.

Responsibilities

Lead and inspire the Truck Service team to meet or exceed company performance standards and improve customer service, product knowledge, and department atmosphere.
Build a trusting environment that welcomes feedback from team members and guests; coach and performance-manage employees according to company policy.
Recruit, hire, train, and retain employees in accordance with company guidelines, and recognize team members’ achievements.
Coach technicians in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers professionally and accommodatingly.
Conduct visual inspections to ensure products and services are available.
Manage people, products, services, and facility processes to achieve the business’s financial objectives, including revenue and profit goals.
Oversee payroll, accounting, inventory, and personnel documentation to ensure accurate and timely reporting and compliance with state and federal laws.
Follow safety and operating standards and company guidelines on vendor relationships.