Truck Services Manager

TravelCenters of America • Montgomery, NY

5d

About The Position

The Truck Service General Manager oversees the Truck Service Profit Center, leading a team of technicians and managing marketing and operational functions while ensuring excellent customer service. The role coaches the team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner. The General Manager is responsible for improving department performance, achieving financial objectives, and ensuring accurate, timely, and compliant business procedures. The position may involve other duties not listed in the job description.

Requirements

• High school diploma or GED.
• A valid driver's license.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Excellent verbal and written communication skills.
• Ability to present business action plans and operational reports to management.
• Proficient planning and analytical skills, including understanding profit-and-loss calculations, coverage ratios, budgets, and expense reports, and the ability to achieve positive financial results.

Nice To Haves

• Associate’s or bachelor’s degree.
• Five or more years of supervisory experience, preferably in a convenience store, truck service, travel center, or related business.

Responsibilities

• Lead and inspire the Truck Service team to meet and exceed company performance standards and improve department service, product knowledge, and atmosphere.
• Develop a trusting environment that welcomes feedback; coach and performance-manage team members according to company policy.
• Recruit, hire, train, and retain employees in accordance with company guidelines, and foster a culture where employees feel respected and recognized.
• Coach team members in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
• Conduct visual inspections to ensure products and services are available.
• Achieve business financial objectives through effective management of people, products, services, and facility processes, with a focus on revenue and profit.
• Oversee payroll, accounting, inventory, and personnel documentation to ensure accurate, timely reporting and compliance with state and federal laws.
• Follow safety and operating standards and company guidelines for vendor relationships.

Benefits

• Competitive salary and annual bonus opportunity
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement with company-paid training
• Relocation assistance (relocation not required)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED