Truck Service Advisor
Coffee Cup Fuel Stops•Steele, ND
•Onsite
About The Position
A TA Truck Center Service Advisor managers customer interactions, which involves writing work orders, explaining repairs and costs, and coordinating service for trucks. Key responsibilities include handling over-the-counter transactions, suggesting additional services to generate revenue, and ensuring a positive customer experience. The role requires strong customer service and computer skills and an understanding of the trucking industry.
Requirements
- Strong knowledge of products and services offered.
- Excellent customer service and communication skills.
- Proficiency with computers.
- Understand and carry out oral and written directions.
- Maintain cooperative working relationships.
- Demonstrate sensitivity to, and respect for, a diverse population.
Nice To Haves
- Understanding of the trucking industry is beneficial.
Responsibilities
- Serve as the primary point of contact between customers and service technicians, explaining inspection results, repair recommendations, and costs.
- Write, detail, and process work orders, including securing purchase orders, preparing quotes, and accurately recording the customer's concerns.
- Use strong suggestive selling skills to identify and offer additional services to customers.
- Handle over-the-counter (OTC) transactions and understand various payment types.
- Source parts from outside vendors and coordinate their delivery for repairs.
- Prepare end-of-shift reports and ensure the cleanliness of service counters and the showroom.
Benefits
- Weekly pay
- 401(k) with company match
- Paid Time Off
- Premium pay for overnight shifts
- Opportunities for wage increases (after certifications & annual merit review)
- Scholarship opportunities for recent grads and children of team members (select locations)
- Employee Assistance Program (EAP)
- Coffee Cup Wellness Program
- Team recognition rewards
- Free birthday meal
- 50% shift meal discount
- Referral bonuses
- Years of Service gifts & bonuses
- Free coffee & fountain drinks while on shift
- Corporate Coaching for personal & professional growth
- Company-sponsored health plan
- Health Savings Account (HSA)
- Vision, Dental, & Life Insurance
- Flexible Spending Accounts (medical & childcare)
- Short-Term Disability coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
