Truck Dispatcher

The Evans Network of Companies•Langhorne, PA

9d•Onsite

About The Position

Are you ready to take on a dynamic role that keeps the wheels of commerce turning? As a Dispatcher (known internally as Dispatch Coordinator), you'll be at the heart of our logistics operations, balancing two vital functions: managing inbound/outbound calls and orchestrating seamless order entry. Inbound call management focuses on answering calls and solving issues with a minimum of call transferring. Outbound call management focuses on improving the characteristics of freight moved. Order entry involves entering load information for agencies and dispatching the truck.

Requirements

High school diploma or equivalent
1+ years of experience dispatching class A trucks or box trucks
Strong typing skills
Well versed with Microsoft Office Suite
Demonstrated problem-solving and critical thinking skills
Excellent attention to detail
Ability to work well in collaboration with others
Ability to quickly pivot between different tasks and reprioritize throughout the day
Solid organizational and time management skills
Excellent with building and maintaining relationships
Ability to speak, read, write, and understand English in a professional manner

Nice To Haves

3+ years related experience in the transportation industry
Experience dealing with freight for flatbeds, step decks and dry vans
Knowledge of DOT rules and regulations

Responsibilities

Answer all incoming phone calls promptly and courteously
Collaborate with agents and drivers to find the ideal freight
Enter orders into our operational system for agents and drivers
Provide timely fuel advances to keep our drivers on the road
Handle request for additional advances per AOP Work Instructions
Guide drivers to the nearest repair facilities
Assist in providing directions to drivers
Dispatch trip numbers in computer for agents and drivers
Conduct daily check calls with drivers, keeping tabs on ETAs, updates, and resolving any issues
Be the first line of support for agents during emergencies and routine situations alike
Find and assign freight to available drivers, optimizing their routes and maximizing efficiency
Manage POs for inspections, repairs and tires
Embrace a variety of responsibilities that keep our operations running smoothly

Benefits

Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
Dental and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program
Flexible Spending Account (FSA)
Health Savings Account (HSA) with employer contributions
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)
The opportunity to work with good humans!