Truck Dispatcher- Portland, Oregon

Hampton Lumber • Portland, OR

13h • Onsite

About The Position

Hampton Lumber Sales is seeking a motivated, detail-oriented professional to join our Trucking Group as a Truck Dispatcher. This role is essential to supporting the movement of our wood products by coordinating transportation, managing shipments, and ensuring a high level of service for both internal and external customers. The Truck Dispatcher works closely with Mill Sales and Wholesale teams to dispatch trucks, track shipments, develop carrier relationships, resolve claims, and respond to evolving market conditions. This position plays a key role in the final stage of fulfilling customer orders and contributes to a fast-paced, high-volume operation. This position reports directly to the Trucking & Strategic Manager and works in close partnership with the Trucking Operations Manager and a highly experienced dispatch team.

Requirements

• Strong attention to detail with excellent problem-solving and organizational skills
• Ability to think analytically and make decisions under tight timelines
• Strong communication skills and a customer-service mindset
• Ability to work independently while contributing effectively in a team environment
• Capable of managing multiple priorities in a fast-paced setting
• Self-motivated, adaptable, and eager to learn and grow within the business
• High standards of professionalism, accountability, and focus
• Logistics & Transportation Operations
• Truck dispatch operations
• Freight coordination
• Carrier management
• Shipment tracking
• Load planning
• Logistics coordination
• Process improvement
• Performance optimization
• Analytical problem-solving
• Multi-priority workload management
• Time management
• Operational efficiency
• Customer service excellence
• Carrier relations
• Stakeholder engagement
• Cross-functional collaboration
• Professional communication
• Issue resolution
• Freight claims handling
• Decision-making
• Accountability
• Adaptability
• Results-driven execution
• Team collaboration
• Operational ownership
• Bachelor’s degree (preferably in Logistics, Supply Chain, or a related field), or a minimum of 5 years of experience in an active dispatcher role
• Experience with logistics and dispatching operations required
• Proficiency in relevant software systems is a plus, including LumberTrack, CarrierPoint, Microsoft Outlook, and Excel

Nice To Haves

• Familiarity with transportation across port, intermodal, or other logistics channels is preferred but not required

Responsibilities

• Dispatch trucks for assigned lanes of business, ensuring timely and efficient delivery
• Monitor and track shipments daily, proactively addressing delays or issues
• Provide backup support to the dispatch team during high-volume periods and staff absences
• Maintain and strengthen relationships with existing carriers
• Source, onboard, and develop relationships with new carrier partners
• Manage and resolve freight claims through completion
• Communicate proactively with the sales team regarding shipment updates, rate changes, and market conditions
• Identify opportunities to improve processes and efficiency in day-to-day operations
• Contribute to a positive team environment aligned with Hampton Lumber’s core values of honesty, integrity, respect, professionalism, and inclusion

Benefits

• Substantial company-paid assistance for Medical and Dental insurance premiums; mental health coverage; cost effective co-pays and deductibles
• 401(k) with 5% annual company contribution and generous company matching contributions vested over three years
• Paid time off, including eight paid holidays
• Opportunity to earn bonuses
• Employee wellness program that includes free counseling sessions, financial and legal guidance, and more
• Opportunities for paid training to support career advancement and personal development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level