Trolley Driver - Resort
About The Position
The Trolley Driver serves as a friendly ambassador for South Seas Resort by providing safe, efficient, and courteous transportation for guests throughout the resort property. This role plays an important part in creating an exceptional guest experience by offering outstanding hospitality, assisting with luggage, answering questions about the resort, and ensuring guests arrive safely and comfortably at their destinations. The ideal candidate enjoys interacting with people, takes pride in delivering excellent customer service, and is committed to maintaining a safe and welcoming environment for every guest.
Requirements
- High school diploma or equivalent preferred.
- Previous customer service, hospitality, transportation, or shuttle driving experience preferred.
- Valid driver's license with a clean driving record required.
- Valid Commercial Driver's License (CDL) with Passenger (P) Endorsement is required.
- Ability to safely operate a passenger trolley or willingness to complete required training.
- Excellent communication and interpersonal skills.
- Friendly, outgoing personality with a passion for hospitality.
- Ability to remain calm and professional in a fast-paced environment.
- Strong time management and organizational skills.
- Ability to work independently and as part of a team.
- Frequently lift and carry luggage and guest belongings up to 50 pounds.
- Ability to sit for extended periods while driving.
- Ability to enter and exit the trolley repeatedly throughout the shift.
- Ability to stand, walk, bend, reach, and climb steps frequently.
- Ability to work outdoors in varying weather conditions, including heat, humidity, rain, and wind.
Responsibilities
- Safely operate resort trolleys while adhering to all traffic laws, resort policies, and safety procedures.
- Transport guests throughout the South Seas property in a timely, courteous, and professional manner.
- Welcome guests warmly and provide exceptional customer service during every interaction.
- Assist guests with loading and unloading luggage, strollers, beach gear, and other personal belongings as needed.
- Provide directions and information regarding resort amenities, restaurants, recreation activities, events, and points of interest.
- Maintain awareness of daily resort activities to answer guest questions accurately.
- Perform pre-trip and post-trip vehicle inspections and promptly report any maintenance or safety concerns.
- Keep the trolley clean, organized, and presentable at all times.
- Maintain clear communication with dispatch and other team members regarding guest requests and transportation needs.
- Follow established transportation routes while remaining flexible to accommodate operational demands.
- Assist guests with accessibility needs while ensuring a safe and comfortable boarding experience.
- Respond professionally to guest concerns and escalate issues when appropriate.
- Support resort operations by assisting with special events and high-volume transportation periods.
- Maintain a positive, professional appearance and uphold South Seas' service standards.
Benefits
- Medical, Dental, Vision Plans
- Paid Life Insurance
- Short- and Long-Term Disability
- Paid Time Off & Holidays
- 401(k) with company match
- Commuter and Company-paid Toll Programs
- Complimentary Shift Meal
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
