Trip Support Specialist III
About The Position
At World Kinect, employees are crucial to global success, driving the company as industry leaders with a team of approximately 5000 professionals. The company fosters an entrepreneurial and culturally-diverse environment that values innovative thinking, collaboration, and efficient execution, leading to sustained growth. World Fuel is seeking a highly organized and service-focused Trip Support Specialist to manage day-to-day international trip operations. This remote position, based in Texas, involves partnering with new and existing customers to coordinate all aspects of trip support, deliver exceptional service, and represent World Fuel’s full range of Trip Support products. The role demands strong communication skills, attention to detail, and the ability to thrive in a fast-paced, 24/7 aviation operations environment. The specialist will also serve as the primary point of contact and Account Executive for assigned Trip Support accounts, building and maintaining customer relationships, and providing expert-level trip operations support and consultation. Additional responsibilities include providing backup support for Flight Planners and/or Meteorologists if qualified, supporting other operational services, monitoring communication after hours and weekends, and collaborating with colleagues.
Requirements
- Confidence, diplomacy, and professionalism in customer interactions
- Strong problem-solving skills and ability to resolve sensitive issues
- Ability to perform calmly and effectively under pressure
- Strong cross-department collaboration and communication skills
- Advanced proficiency in Microsoft Office applications
- Ability to work independently with minimal supervision
- Willingness to work across rotating shifts, including nights, weekends, and holidays
- Proven customer service and account management success
- High attention to detail and operational accuracy
- Strong understanding of aviation operational processes, systems, and trip support service
Nice To Haves
- Bachelor’s degree highly preferred (or equivalent aviation experience)
- 5–10 years of experience in the aviation industry preferred
Responsibilities
- Coordinate daily trip operations including: Ground handling, permits, slots, flight following, hotel and transportation arrangements
- Customs support: CANPASS submissions, Border Overflight Exemptions, and other customs services
- Build and maintain trip details in the Falcon system
- Prepare and enter Trip Cost Estimates
- Assist with fuel quotes and arrangements after business hours
- Ensure quality assurance for all assigned trips
- Participate in the operations communications rotation, responding to: Phone calls, Emails, Faxes, SITA/AFTN messages
- Maintain strong knowledge of all Trip Support products and effectively communicate them to customers
- Serve as the primary point of contact and Account Executive for assigned Trip Support accounts
- Build, strengthen, and maintain customer relationships
- Deliver timely, accurate communication and high-quality service
- Provide expert-level trip operations support and consultation
- Provide backup support for Flight Planners and/or Meteorologists (if qualified)
- Support additional operational services as needed
- Monitor communication after hours and weekends during storefront operations
- Collaborate with colleagues to support shared goals
- Perform other duties as assigned by the Sr. Director, Global Operations
- Work hours based on operational needs, including nights, weekends, and holidays (24/7 environment)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
