Trial Clinical Delivery Lead- Oncology

IQVIA•Durham, NC

About The Position

The Trial Clinical Delivery Lead manages and supports the operational elements and execution of clinical studies and programs from pre-award through close-out. The role focuses on delivery, timelines, quality, financial performance, and customer satisfaction in accordance with company standard operating procedures, policies, and practices. It applies therapeutic expertise and IQVIA solutions to drive operational excellence and strategic leadership with customers. The role provides strategic oversight of clinical studies, leads or supports bid defenses, develops study management plans, directs core project teams, and maintains key customer relationships. It monitors project progress, manages risks and issues, ensures quality and compliance, oversees resources and project financials, and identifies opportunities to accelerate milestones and revenue. The position also contributes to continuous improvement, supports staff development, and mentors project team members.

Requirements

Bachelor’s degree in life sciences or a related field.
Advanced knowledge of the job area and broad knowledge of related job areas, typically gained through advanced education combined with experience.
10 years of clinical research experience, including 6 years of project management experience, or an equivalent combination of education, training, and experience.
Knowledge of clinical trial conduct and ability to apply applicable clinical research requirements, including ICH GCP and relevant local laws, regulations, and guidelines.
Strong written and verbal communication skills, good command of English, strong presentation skills, and strong negotiation and customer management skills.
Strong problem-solving skills.
Ability to lead through others, deliver to quality and timeline metrics, manage performance, provide feedback, partner cross-functionally and with customers, and make decisions based on disparate information.
Planning, time-management, prioritization, and organizational skills, including ability to allocate resources, set objectives, provide direction, and plan for changing circumstances.
Ability to handle conflicting priorities and work strategically toward project goals.
Attention to detail and accuracy, results-oriented delivery, learning agility, and openness to keeping knowledge and skills current.
Good software and computer skills, including Microsoft Word, Excel, and PowerPoint.
Ability to establish and maintain effective working relationships with coworkers, managers, and clients; excellent customer service skills and ability to understand customer needs.
Effective mentoring and training skills, with ability to foster learning and knowledge sharing.
Ability to work across geographies with awareness and understanding of cultural differences.
Good understanding of other IQVIA functions and their relationship with Project Leadership.
Good understanding of project financials, including experience managing contractual obligations and implications.
Ability to demonstrate IQVIA core competencies: Client Focus, Collaboration, Communication, Innovation, and Ownership.

Nice To Haves

Broad protocol and therapeutic knowledge is desired.
Good understanding of the competitive environment and how to communicate and demonstrate value through IQVIA solutions.

Responsibilities

Participate in bid defense preparations and lead bid defense presentations with Business Development for large, multiple, full-service, multi-country, or multi-regional studies.
Understand project strategy and operationalize the agreed approach.
Develop or support integrated study management plans in collaboration with the core project team.
Lead the strategic development and execution or delivery of clinical studies in line with contracts, optimizing speed, quality, and cost while ensuring use of study tools and training materials and compliance with system updates, processes, policies, and procedures.
Serve as primary project oversight and customer contact, own relationships with key customer contacts, and collaborate with IQVIA business development representatives as needed.
Set objectives for the core project team, communicate and assess performance, and provide feedback and leadership.
Collaborate with internal functional groups to support milestones and manage study issues and obstacles.
Monitor progress against contract and proactively prepare and present project information to internal and external stakeholders.
Supervise problem solving and resolution, including management of risks, contingencies, and issues; take accountability for proactive contingency plans.
Coach and mentor junior team members in project delivery, planning, project review, risk management, and problem solving to support alignment of global work practices.
Identify and proactively manage quality risks and issues, respond to concerns raised by project team members, and plan and implement corrective and preventive action plans.
Participate in executive committees as part of program leadership when needed.
Ensure project financial success through effective resource management and assignment to achieve project goals and profitability.
Forecast and identify opportunities to accelerate activities, advance milestones and revenue, and implement appropriate actions.
Identify scope changes and manage change control, including obtaining customer agreement to financial and milestone updates as needed.
Identify and communicate lessons learned and best practices to promote continuous improvement.
Adopt corporate initiatives and changes and act as a change advocate when necessary.
Provide line managers with input on project team members’ performance and support staff development.
Mentor less experienced project team members on assigned projects to support their professional development.