Triage Technician, Ophthalmology

Advocate Health and Hospitals Corporation • Winston Salem, NC

2d • Onsite

About The Position

The Triage Technician, Ophthalmology will be responsible for managing the Ophthalmology Triage phone line, collecting essential data from patients or referring providers regarding ocular problems and concerns. This role involves arranging patient appointments for urgent care visits based on departmental protocols, medical guidelines, and physician instructions. The technician will respond promptly to triage calls, accurately record information in the electronic medical record, and relay patient information to providers in a timely manner. Additionally, this position will coordinate discussions between providers and referring providers as needed, process patient referrals from outside offices, and arrange appointments. The technician must maintain all essential functions of their current certification level (COA, COT, or COMT) and demonstrate knowledge of the ophthalmic patient population's needs. Professional and courteous interaction with patients, families, and physicians, along with strong listening and communication skills, are crucial.

Requirements

• High school diploma or GED equivalent.
• Certification by the Joint Commission on Allied Health Personnel (JCAHPO) in Ophthalmology at the COA (certified ophthalmic assistant level) OR COT (certified ophthalmic technician) OR COMT (Certified Ophthalmic Medical Technologist).
• Maintains certification level (COA, COT, or COMT).
• CPR (American Heart) required.

Nice To Haves

• Work experience with electronic medical records preferred.

Responsibilities

• Takes phone calls for Ophthalmology Triage phone line, collects data from patient or referring provider calls related to ocular problems/concerns to share with ophthalmology providers.
• Arranges patient appointments for urgent care visits based on departmental protocols, medical guidelines, and physician instruction.
• Responds and manages triage phone calls in prompt, timely manner.
• Records received information in the electronic medical record promptly and accurately.
• Relays received patient information to providers in a timely manner.
• Coordinates provider to referring provider discussions, as needed.
• Processes patient referrals from outside offices; arranges appointments as necessary.
• Maintains all essential functions of current certification level (COA, COT or COMT).
• Demonstrates and utilizes knowledge regarding the needs of ophthalmic patient population.
• Interacts with patients, families and physicians in professional courteous manner at all times.
• Possesses good listening technique and communication skills at all times.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED