Triage Specialist - Ophthalmology - Full benefits, no weekends!
About The Position
The Triage Specialist will manage calls and questions from patients in a timely and orderly fashion, prioritizing calls based on severity. This role requires demonstrating quality patient service during interactions with patients, coworkers, and vendors, exhibiting a positive attitude, meeting attendance expectations, maintaining professionalism, and performing quality work with initiative. The specialist will receive calls not handled by patient intake, decide the appropriate course of action, potentially speak with a doctor, execute plans such as making appointments or calling in prescriptions, and document all activity in the patient record. They will also act as an information desk, provide directions, schedule return appointments, monitor the NextGen task basket, process pharmacy requests, and follow up on outside lab work. Additionally, the role involves managing doctor-to-doctor and doctor-to-patient calls, monitoring schedules for cancellations and changes, and maintaining a sample drug log in compliance with pharmacy board requirements. Other duties may be assigned.
Requirements
- High school graduate with computer experience.
- At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills.
- Must receive or maintain OSC or higher licensure.
- Good working knowledge of Word, Excel and Access.
Nice To Haves
- Extensive ophthalmic/optometric experience.
Responsibilities
- Manage calls and questions from patients in a timely and orderly fashion.
- Prioritize calls from patients and staff based on severity of request and need.
- Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record.
- Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
- Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc.
- Schedule return appointments.
- Daily monitoring of NextGen task basket.
- Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record.
- Provide timely call back to all patient voice mails in triage mailbox.
- Fax and electronically send items to pharmacy or physicians offices as requested.
- Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
- Manage doctor to doctor calls, doctor to patient calls.
- Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
- Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
- Other duties as assigned.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- 401k + Employer Matching
- Paid Time Off
- Paid Holidays
- Paid Maternity Leave
- Optical Education Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
