Ophthalmic Triage Specialist - No weekends, full benefits!
About The Position
The Ophthalmic Technician will manage calls and questions from patients in a timely and orderly fashion, prioritizing them based on severity. This role involves demonstrating quality patient service, maintaining professionalism, and performing quality work with initiative. The technician will receive calls not handled by patient intake, decide on the appropriate course of action, potentially speak with a doctor, and execute the plan, which may include making appointments or calling in prescriptions. They will also act as an information desk, schedule return appointments, monitor task baskets, process pharmacy requests, and follow up on outside lab work. Additionally, the role involves managing doctor-to-doctor and doctor-to-patient calls, monitoring schedules for changes, and maintaining a sample drug log.
Requirements
- High school graduate with computer experience.
- At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills.
- Must receive or maintain OSC or higher licensure.
- Good working knowledge of Word, Excel and Access.
- Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
Nice To Haves
- Extensive ophthalmic/optometric experience.
Responsibilities
- Manage calls and questions from patients in a timely and orderly fashion.
- Prioritize calls from patients and staff based on severity of request and need.
- Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record.
- Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
- Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc.
- Schedule return appointments.
- Daily monitoring of NextGen task basket.
- Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record.
- Fax and electronically send items to pharmacy or physicians offices as requested.
- Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
- Manage doctor to doctor calls, doctor to patient calls.
- Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
- Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
- Other duties as assigned.
Benefits
- Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off and Paid Holidays
- Paid Maternity Leave
- Optical Education Reimbursement
- Competitive Base Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
