Triage Specialist-RN (Day Shift)- Care Navigation

Central Ohio Primary Care•Westerville, OH

8d•Onsite

About The Position

The Triage Specialist conducts a thorough telephonic nursing triage for acute and chronic medical complaints and uses electronic health record (EHR) EPIC for documentation of patient interactions regarding triage protocols, appointment scheduling, homecare nursing instruction, and collaboration with other healthcare team members.

Requirements

Bachelor’s degree in Nursing
Active and unrestricted registered nurse license in the state of Ohio
2 years minimum of Register Nurse experience in a hospital and/ or medical practice setting
Exceptional active listening, communication, and documentation skills
Excellent customer service skills, and mind-set
Ability to work on a team and display a positive attitude
Ability to adapt to department growth, expansion, and policies/ procedures
Basic knowledge of Microsoft Office Programs, such as Excel
Proficient knowledge of electronic health records
Excellent listening, communication and documentation skills
Proficient in clinical practice protocols and telemedicine patient care
Strong knowledge of medical terminology
Excellent relationship building skills
Possesses customer service-oriented mindset

Nice To Haves

Experience in telephonic nursing triage

Responsibilities

Conduct telephone triage for patient health complaints using an electronic triage assessment tool.
Navigate multiple electronic platforms to assess current health complaint, patients’ electronic chart, PCP appointment scheduling, and ancillary center scheduling.
Document nursing triage notes into the EHR system for clear and concise documentation.
Document phone call details in tracking system for department data tracking and collection.
Assess, identify, and close patient care gaps.
Develop positive and effective working relationship with COPC staff, offices, and physicians in order to deliver high quality patient care.