Triage Specialist RN - Pediatric and Adolescent Practitioners

Central Ohio Primary Care•Gahanna, OH

35d•Onsite

About The Position

This is a full-time, benefits-eligible position for a Triage Specialist RN with Pediatric and Adolescent Practitioners. The role operates Monday through Friday from 8 am to 5 pm in Gahanna, OH. The essential functions include conducting telephone triage for patient health complaints using an electronic triage assessment tool (Schmitt-Thompson), navigating multiple electronic platforms to assess health complaints, patient charts, and scheduling, and ensuring appropriate and timely documentation. The role also involves documenting phone call details for data tracking, assessing and closing patient care gaps, and adhering to all policies and procedures. A key aspect of the role is developing positive and effective working relationships with COPC staff, offices, and physicians.

Requirements

Active and unrestricted registered nurse license in the state of Ohio
Two years minimum Registered Nurse experience in a hospital and/or medical practice setting
Exceptional active listening, communication, and documentation skills
Excellent customer service skills, and mind-set
Ability to collaborate with a team
Ability to adapt to department growth, expansion, and policies/ procedures
Experience in pediatrics required
Basic knowledge of Microsoft Office Programs, such as Excel
Proficient knowledge of electronic health records

Nice To Haves

Experience in telephonic nursing triage

Responsibilities

Conduct telephone triage for patient health complaints using an electronic triage assessment tool (Schmitt-Thompson)
Navigate multiple electronic platforms to assess current health complaint, patients’ electronic chart, PCP appointment scheduling, and ancillary center scheduling
Ensure appropriate and timely documentation
Document phone call details in tracking system for department data tracking and collection
Assess, identify, and close patient care gaps
Follow and execute all policies, procedures, and job responsibilities instructed by direct supervisor
Develop positive and effective working relationship with COPC staff, offices, and physicians