Triage Registered Nurse

Unity Hospice•Green Bay, WI

2h•Hybrid

About The Position

TRIAGE REGISTERED NURSE Unity is committed to providing compassionate, high-quality care to patients and their families throughout the community. Our team works collaboratively across disciplines to ensure patients receive personalized care, support, and guidance that reflects their individual needs and goals. At Unity, we value compassion, teamwork, professionalism, and clinical excellence, while supporting our employees in making a meaningful difference in the lives of the patients and families we serve. The Triage Registered Nurse is responsible for responding to and triaging telephone calls and other contacts related to patient needs. This includes conducting patient assessments and providing safe and effective telephone advice, care instructions, and direction to the appropriate level of care. The Triage Registered Nurse works collaboratively with members of the interdisciplinary team to provide exceptional customer service and achieve high-quality patient care standards. Schedule: Monday–Friday, 7:00 a.m.–3:00 p.m. Weekend coverage is required every fourth weekend from 7:00 a.m.–7:00 p.m., with weekday hours adjusted accordingly to maintain a 40-hour workweek. Weekend shifts may be worked from home, with approximately 2–3 holidays per year.

Requirements

Current unrestricted Registered Nurse licensure from the State of Wisconsin
Minimum of two years’ experience as a professional nurse
Excellent critical thinking, interpersonal relationship building, and technical skills
Valid Wisconsin Driver’s License, reliable transportation, and proof of current automobile insurance coverage
Computer proficiency (MS Office – Word, Excel, and Outlook)
Highly motivated and organized with a strong attention to detail and analytical skills to help solve problems.
Ability to communicate effectively, both verbally and in writing.
Ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.
Ability to keep up to date with policies, practices, and regulations.
Ability to prioritize and handle multiple tasks and capable of dealing with deadline pressures.
Comply with all applicable local, state, and federal laws and regulations as well as policies and procedures of Unity.
Satisfy mandatory training requirements regarding local, state, and federal regulations and/or Unity’s policies and procedures.
Perform other job-related duties as assigned.
Ability to adjust to frequently changing demands.
Associate degree in Nursing required
RN license in the state of practice required (RN must practice under the law and regulations governing nursing in the state of practice).
Valid WI Drivers’ License, reliable transportation, and proof of current automobile insurance coverage.

Nice To Haves

one to three years of hospice experience preferred
bachelor’s degree preferred

Responsibilities

Telephone triage and follow-up to patient care-related contacts
Responsible for providing skilled nursing assessment and intervention
Provide updates to the interdisciplinary team and attending physicians
Update Plan of Care as necessary
Provide education to patients and family members on symptom management, disease progression, medication, and other associated patient care needs
Record and maintain complete and accurate records of patient and physician communications
Fax/call new and refill prescriptions according to physician orders
Record all received orders to the Electronic Medical Record and initiate follow-up as needed
Respond to patient needs according to medical priority.
Provide assistance and direction to patient care staff as needed
Coordinate volunteer deliveries
Abide by Standards of Nursing Practice as outlined in Wisconsin Administrative Code
Comply with all applicable local, state and federal laws and regulations as well as policies and procedures of Uni
Satisfy mandatory training requirements regarding local, state and federal regulations and/or Unity’s policies and procedures
Consistently and concisely document activity according to department protocols and standard
Promote and maintain confidentiality
Perform other job-related duties as assigned
Maintain regular and reliable attendance
Shares in providing seven days-a-week coverage