Triage Officer, Elevators

City of New York•New York, NY

4d•Onsite

About The Position

The Elevators Inspections unit performs inspections of the construction, alteration, capacity, and safety of equipment and devices, including passenger, freight and sidewalk elevators, escalators, dumbwaiters, wheelchair lifts, conveyers, personal hoists, and amusement devices. Under direction: Responsible for reviewing the complaint intake process to identify, interpret, analyze, and appropriately address complaints made to the Department, involving allegations of non-compliant conditions at various properties. Monitors relevant data sources, including but not limited to 311 referrals, unit databases, BSMART, BIS, DOB Now, etc., to ensure accuracy of complaint assignments. Identifies, analyzes, and interprets trends or patterns within available data sets. Administratively resolves duplicative and multiple complaints. Investigates, and when possible, administratively resolves unsubstantiated complaints utilizing department records. Filters and "cleans" data by reviewing relevant reports, printouts, and indicators, to locate and correct complaint categorization problems. Refers complaints to appropriate jurisdictions, i.e., City, State & Federal Agencies, or other DOB units, when necessary. Works with Unit supervisors to prioritize operational needs when required. Cross-references data from primary or secondary data sources, to improve resolution efficiency. Possesses knowledge of how DOB NOW operates and assists personnel with any issues. Oversees service levels and notifies unit management of any discrepancies. Monitors multiple complaints and notifies supervisors. Assists Unit management with the handling of cease use and restore to service inspections. Performs research and reviews elevator and/or vertical transportation related construction documents, as required. Monitors and oversees Elevator Unit reports and audits. May be called upon to perform additional responsibilities based on the operational needs of the Unit.

Requirements

Five years of full-time satisfactory experience in the actual assembly, installation, repair or design of elevators; as a maintenance elevator machinist with elevator manufacturers of recognized standing; as a maintenance elevator mechanic working on various standard makes of elevators; or as an inspector of the construction, alteration, maintenance, or safety of elevators
Three years of experience as described in "1" above, and two years of formal training or education in an accredited college, technical school or trade school in courses in or directly related to installation, repair or design of elevators
Three years of experience as described in "1" above, and sixty (60) credits towards a degree in applied mechanics, mechanical engineering, mechanical engineering technology, electrical engineering, or electrical engineering technology from an accredited college or university
Completion of an apprentice program, a minimum of three years in length, in the maintenance elevator mechanic trade or elevator inspection and one of the following: (a) Two years of experience as described in “1” above; or (b) Two years of education as described in “2” above; or (c) 60 credits as described in “3” above
A license as a professional engineer or registered architect issued pursuant to the New York State Education Law.
Education and/or experience which is equivalent to "1," "2," "3," or "4" above.
To be eligible for placement to Assignment Level II, individuals other than licensed professional engineers or registered architects must have, after meeting the minimum requirements, at least one additional year of experience as described in "1" above.
To be eligible for placement to Assignment Level III, individuals other than licensed professional engineers or registered architects must have, after meeting the requirements for Assignment Level II above, at least one year of experience as described in "1" above in a supervisory capacity.

Responsibilities

Reviewing the complaint intake process to identify, interpret, analyze, and appropriately address complaints made to the Department, involving allegations of non-compliant conditions at various properties.
Monitoring relevant data sources, including but not limited to 311 referrals, unit databases, BSMART, BIS, DOB Now, etc., to ensure accuracy of complaint assignments.
Identifying, analyzing, and interpreting trends or patterns within available data sets.
Administratively resolving duplicative and multiple complaints.
Investigating, and when possible, administratively resolving unsubstantiated complaints utilizing department records.
Filtering and "cleaning" data by reviewing relevant reports, printouts, and indicators, to locate and correct complaint categorization problems.
Referring complaints to appropriate jurisdictions, i.e., City, State & Federal Agencies, or other DOB units, when necessary.
Working with Unit supervisors to prioritize operational needs when required.
Cross-referencing data from primary or secondary data sources, to improve resolution efficiency.
Possessing knowledge of how DOB NOW operates and assisting personnel with any issues.
Overseeing service levels and notifying unit management of any discrepancies.
Monitoring multiple complaints and notifying supervisors.
Assisting Unit management with the handling of cease use and restore to service inspections.
Performing research and reviewing elevator and/or vertical transportation related construction documents, as required.
Monitoring and overseeing Elevator Unit reports and audits.
Performing additional responsibilities based on the operational needs of the Unit.