Triage Officer, Elevators

City of New York•New York, NY

6d•$70,898 - $81,533•Onsite

About The Position

The Elevators Inspections unit performs inspections of the construction, alteration, capacity, and safety of equipment and devices, including passenger, freight and sidewalk elevators, escalators, dumbwaiters, wheelchair lifts, conveyers, personal hoists, and amusement devices. Under direction, the Triage Officer is responsible for reviewing the complaint intake process to identify, interpret, analyze, and appropriately address complaints made to the Department, involving allegations of non-compliant conditions at various properties. This role monitors relevant data sources to ensure accuracy of complaint assignments, identifies and analyzes trends, and administratively resolves duplicative and unsubstantiated complaints. The Triage Officer also filters and cleans data, refers complaints to appropriate jurisdictions, and works with unit supervisors to prioritize operational needs. Additionally, this role cross-references data for efficiency, possesses knowledge of DOB NOW operations, oversees service levels, monitors multiple complaints, assists with cease use and restore to service inspections, and performs research on elevator-related construction documents. The position may also involve overseeing Elevator Unit reports and audits and performing additional responsibilities based on operational needs.

Requirements

Five years of full-time satisfactory experience in the actual assembly, installation, repair or design of elevators; as a maintenance elevator machinist with elevator manufacturers of recognized standing; as a maintenance elevator mechanic working on various standard makes of elevators; or as an inspector of the construction, alteration, maintenance, or safety of elevators.
Three years of experience as described above, and two years of formal training or education in an accredited college, technical school or trade school in courses in or directly related to installation, repair or design of elevators.
Three years of experience as described above, and sixty (60) credits towards a degree in applied mechanics, mechanical engineering, mechanical engineering technology, electrical engineering, or electrical engineering technology from an accredited college or university.
Completion of an apprentice program, a minimum of three years in length, in the maintenance elevator mechanic trade or elevator inspection and two years of experience as described above.
Completion of an apprentice program, a minimum of three years in length, in the maintenance elevator mechanic trade or elevator inspection and two years of education as described above.
Completion of an apprentice program, a minimum of three years in length, in the maintenance elevator mechanic trade or elevator inspection and 60 credits as described above.
A license as a professional engineer or registered architect issued pursuant to the New York State Education Law.
Education and/or experience which is equivalent to the above requirements.
To be eligible for placement to Assignment Level II, individuals other than licensed professional engineers or registered architects must have, after meeting the minimum requirements, at least one additional year of experience as described in "1" above.
To be eligible for placement to Assignment Level III, individuals other than licensed professional engineers or registered architects must have, after meeting the requirements for Assignment Level II above, at least one year of experience as described in "1" above in a supervisory capacity.

Responsibilities

Reviewing the complaint intake process to identify, interpret, analyze, and appropriately address complaints made to the Department, involving allegations of non-compliant conditions at various properties.
Monitoring relevant data sources, including but not limited to 311 referrals, unit databases, BSMART, BIS, DOB Now, etc., to ensure accuracy of complaint assignments.
Identifying, analyzing, and interpreting trends or patterns within available data sets.
Administratively resolving duplicative and multiple complaints.
Investigating, and when possible, administratively resolving unsubstantiated complaints utilizing department records.
Filtering and "cleans" data by reviewing relevant reports, printouts, and indicators, to locate and correct complaint categorization problems.
Referring complaints to appropriate jurisdictions, i.e., City, State & Federal Agencies, or other DOB units, when necessary.
Working with Unit supervisors to prioritize operational needs when required.
Cross-referencing data from primary or secondary data sources, to improve resolution efficiency.
Assisting personnel with any issues related to DOB NOW operations.
Overseeing service levels and notifying unit management of any discrepancies.
Monitoring multiple complaints and notifying supervisors.
Assisting Unit management with the handling of cease use and restore to service inspections.
Performing research and reviews elevator and/or vertical transportation related construction documents, as required.
Monitoring and overseeing Elevator Unit reports and audits.
May be called upon to perform additional responsibilities based on the operational needs of the Unit.