Triage Nurse

UBMD Physicians Group•Buffalo, NY

4d•Onsite

About The Position

UBMD Obstetrics & Gynecology is seeking an experienced Triage Nurse (RN) to join our clinical team. This role serves as a key point of contact between patients and providers, supporting high-quality, patient-centered care through clinical assessment, education, communication, and coordination. The Triage Nurse primarily manages patient concerns via telephone and patient portal, with occasional in-person clinical support as needed.

Requirements

Graduate of an accredited Registered Nurse (RN) program
Current New York State RN license
Minimum of 3 years of nursing experience, preferably in an outpatient or OB/GYN setting
1–3 years of triage experience in a fast-paced clinical environment
Strong proficiency with computer and phone systems; ability to manage high call volumes
Excellent verbal and written communication skills
Strong organizational skills with the ability to multitask and prioritize effectively

Responsibilities

Assess patient symptoms and concerns, determine urgency, and recommend appropriate levels of care in accordance with clinical judgment, evidence-based guidelines, and UBMD/NYS protocols
Serve as a clinical liaison between patients and providers to ensure continuity of care
Provide nursing advice, education, and counseling to patients and families regarding care plans and next steps
Facilitate medication refills and prior authorizations per provider direction
Assist with referrals and coordination of multidisciplinary care
Complete insurance prior authorization requests as required
Accurately document all patient communications, assessments, and interventions in the electronic health record (EHR)
Adhere to UBMD and New York State standards of care, promoting patient safety and quality outcomes
Assist providers with procedures as needed
Perform venipuncture, blood collection, and specimen preparation for laboratory testing
Support clinical operations by performing LPN or medical assistant duties when necessary
Participate in additional clinical or administrative tasks as assigned