Triage Nurse Supervisor - RN

Heart to Heart Hospice•Houston, TX

2d•Onsite

About The Position

The Triage Nurse Supervisor - RN will supervise and provide direction to after-hours nursing staff and on-call team members to ensure quality, compliance, assessment, and reassessment of patient needs and continuity of services. This role supports patient care managers at multiple sites to ensure continuity of staff and patient needs during after-hours periods. The supervisor will coordinate triage and after-hours staff schedules and logistics, serve as the point of escalation for complex patient situations, and provide clinical support and triage oversight.

Requirements

Graduate of an accredited Diploma, Associate or Baccalaureate School of Nursing
Current State license as a Registered Nurse
Current State Drivers License, reliable transportation, and valid and current auto insurance
Two years of experience as a Registered Nurse in a clinical care setting, hospice or home health
Demonstrated ability to supervise
Ability to establish and effective working relationships with all segments of the staff, the lay and professional public, the Board of Directors and Medical Director
Computer proficiency with MS Office products including Word and Outlook
Proof of current CPR

Nice To Haves

Telephonic Triage experience preferred
Experience in EMR a plus

Responsibilities

Supervise and provide direction to after-hours nursing staff and on call team members, in an effort to ensure quality, compliance, assessment and reassessment of patient's needs and continuity of services by appropriate health care personnel
Support patient care managers at multiple sites to provide continuity of staff and patient needs during after hours
Coordinate triage and after-hours staff schedules and logistics to maintain adequate staffing requirements for after hours, weekends, and holidays
Direct report for after-hours triage nurses, including scheduling, performance evaluation, and issue resolution
Serve as the point of escalation for complex patient situations
Provide clinical support and triage oversight to ensure accurate nursing assessments and triage decisions are being made
Ensure smooth communication between after-hours and daytime teams for continuity of care
Provide shift reports, incident logs, and other updates to daytime patient care managers or executive directors
Communicate and educate policy changes or updates to on call staff members
Onboard and train new triage nurses
Provide coaching, development, feedback to after-hours team members in a professional and timely manner
Ensure staff are trained and updated on new triage protocols and clinical guidelines
Timely submission of all documentation
Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures