Triage Nurse, Endocrinology

Mass General Brigham•Newton, WA

2d•Onsite

About The Position

Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. We deliver endocrinology and diabetes care in an outpatient setting located on the Newton-Wellesley Hospital main campus (2014 Washington Street, in Newton, MA). Our endocrinologists help people with diabetes and hormonal disorders successfully manage their conditions. Patients receive state-of-the-art diabetes treatment through our team’s advanced and effective techniques. Conditions treated: Diabetes management, Osteoporosis, Thyroid disorders and tumors, General endocrinology. We are seeking a Part-Time, 16-hour Triage RN with expertise in diabetes management to join our dynamic outpatient Endocrinology team with a specialized focus on diabetes care as well as general endocrinology. The ideal candidate will have a strong background in diabetes management including experience with diabetes technologies (such as insulin pump and continuous glucose monitoring systems). The schedule for this role is 2, 8-hour shifts on Thursdays and Fridays. Collaborating with physicians, nurses, medical assistants, and other healthcare professionals to ensure coordinated and patient-centered care, primarily handling phone triage, our nurses work in a collaborative and patient-centric environment, contributing to the delivery of high-quality healthcare services.

Requirements

Registered Nurse [RN - State License] - required
Demonstrated clinical competence and experience as required by the specific job posting/specialty area required
Expertise in diabetes management
Strong background in diabetes management including experience with diabetes technologies (such as insulin pump and continuous glucose monitoring systems)

Nice To Haves

Bachelor's Degree Nursing preferred

Responsibilities

Working within a nursing pool to triage incoming phone calls and patient gateway messages and gather important clinical information.
Collaborating and communicating with providers to develop patient plan and communicating plans with patients by phone or EMR.
Connecting patient data to the EMR.
Evaluating appropriateness of prescription refills and confirming current regimen.
Evaluating need for prior authorization appropriateness.
Advocating for patient needs always
Staying informed on current standards of care in endocrinology and applying evidence-based practices in patient care.
Educating patients on endocrine conditions, diabetes self-management, lifestyle modifications, and the importance of adhering to prescribed treatment plans. This includes sick day rules for diabetes and adrenal insufficiency.
Educating patients on use of insulin pumps, continuous glucose monitoring systems, and glucometers.
Educating patients on self administering injectable medications
Providing clear and concise information on endocrine conditions, and ensuring patients have a thorough understanding of their health and treatment options.