Triage Licensed Practical Nurse

Primary Health Solutions•Hamilton, OH

12h•Onsite

About The Position

Primary Health Solutions is seeking a Triage Licensed Practical Nurse (LPN) for its Administration office in Hamilton, Ohio. Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio through health centers and school-based centers. The organization provides primary care, women's health, behavioral health, dental, and vision services. The Triage LPN supports patients by answering routine questions, documenting communications and Provider-directed instructions in patient charts, providing education and assistance, coordinating follow-up care, and scheduling appointments. The role also serves callers through a multi-line telephone system, routes messages, and works with providers, patients, call center colleagues, and health center employees. The position is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

Graduation from an accredited LPN program.
Current, valid license to practice nursing in Ohio.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to solve practical problems involving a variety of concrete variables where standardization is limited.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to gain knowledge of current practice management systems, Microsoft Office Suite, the Internet, and the Intranet.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments used to administer patient care.
Skill in taking vital signs.
Skill in maintaining records and recording test results.
Skill working with geriatric patients and patients in lower socioeconomic sectors of the community.

Nice To Haves

Ability to speak Spanish.

Responsibilities

Assist patients with routine questions, minor difficulties, and directions as authorized by the Provider.
Document patient communications in patient charts, including Provider-directed instructions.
Support patients with education and assistance related to drug programs.
Provide education and support to patients and families.
Schedule appointments as needed.
Coordinate care after hospital or ER utilization and follow-up with specialty providers.
Advise patients about payment options, including assistance programs, sliding-scale options, and commercial insurance eligibility.
Assist patients with basic self-management goal setting.
Provide customer service to callers using a multi-line telephone system.
Communicate effectively with providers, patients, and the public.
Work as part of the call center team and with health center employees.
Answer calls, take messages, and route them to the appropriate area in a timely manner.
Use active listening and behavior modification principles in discussions about patient goals.
Meet commitments, work independently, accept accountability, and maintain attendance and punctuality.
Maintain attention to detail and accuracy, monitor quality, and act on quality problems.
Prioritize tasks, manage time and workload, and handle information flow.