Triage I Medical Assistant
About The Position
Texas Diabetes & Endocrinology, P.A. (TD&E) is seeking a regular full-time Triage Medical Assistant (Triage I) for its South Austin office. The Triage Medical Assistant is responsible for triaging patient phone calls and/or walk-ins, assessing patient needs, and determining the best course of action within their scope of practice, with input from medical providers. The role involves relaying provider instructions to patients, managing follow-up tasks, and communicating with patients via the patient portal. TD&E is dedicated to providing expert care in Diabetes, Thyroid problems, Osteoporosis, Weight management, and hormonal conditions through thorough evaluations and personalized solutions.
Requirements
- 5 years of prior Medical Assistant experience
Nice To Haves
- Graduate of an accredited Medical Assistant program
- Certified or Registered Medical Assistant credentials
- 2 years of prior triage experience in Endocrine/Diabetes
- Prior MA experience with Texas Diabetes & Endocrinology (2 + years)
- Bilingual in Spanish
Responsibilities
- Follows all established triage policies and procedures while triaging patient medical needs for assigned provider(s).
- Assists walk-in patients with medical questions and needs.
- Actively listens to patients’ medical concerns, gathers facts, dates and additional information to assess needs; follows protocols to determine next steps.
- Gathers orders from provider(s) on all pertinent situations to relay information to patient.
- May request emergency appointments for patients.
- Communicates with patients via the patient portal.
- Process referrals as requested by provider.
- Assists practitioners with the initial prescription process, including specialty medications.
- Communicates with insurance or pharmacy as needed.
- Handles and approves patient’s prescription needs including filling request and replacements.
- Provides patients with prescription samples.
- Orders labs & radiology for patients as requested by practitioner.
- Orders and coordinates specialty procedures including Cortrosyn Stimulation, & OGT tests.
- Manages pre-authorization process for specialty procedures.
- Appropriately documents all procedures.
- Manages prior authorization process for medications/labs billed under medical insurance.
- Provides intramuscular, subcutaneous injections.
- Appropriately documents all injections.
- Completes any prep work needed for patient appointments.
- Explains procedures to patients.
- Explains diagnostic & lab imaging tests and procedures.
- Charts all patient interactions in the electronic medical records (EMR) system.
- Corresponds with providers and coworkers via Taskman for patient needs.
- Monitors Order Tracking board for instructions from Providers to relay to patients.
- Assist providers with biopsies.
- Triage urgent/critical lab results before provider review.
- Assists with training of new staff.
- Collects and processes items from assigned provider outboxes.
- Assists patients with paperwork requests and with information regarding medication and supply assistance.
- Occasionally assists with lifting patients up to 50 pounds.
- Assists with triage scanning, faxes, and mail to patients.
- Additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
