Triage Engineer

deltaclass technology solutions • Philadelphia, PA

1d • Onsite

About The Position

We are looking for a highly skilled and detail-oriented Triage Engineer to join our dynamic team in Philadelphia, PA. The ideal candidate will bring extensive experience in Linux and embedded device development, strong scripting capabilities, and a solid background in networking technologies. This position requires a hands-on approach to identifying, analyzing, and resolving issues while collaborating with cross-functional teams to ensure seamless system performance and reliability.

Requirements

• A Bachelor’s degree in Computer Science , Electronics , or a related field.
• A minimum of 6 years of development experience with Linux and embedded devices.
• Strong hands-on experience with scripting languages, specifically Shell and Python .
• Comprehensive experience working on cable set-top boxes , including troubleshooting and debugging.
• Strong knowledge of networking concepts and protocols, such as TCP/IP , Wi-Fi standards , TR-069 , SNMP , and DOCSIS .
• Proficiency in programming languages like C , C++ , and Java .
• Bachelor's degree in Computer Science, Engineering, or related field.
• Strong understanding of ITIL or similar incident management frameworks.
• Proficiency in incident tracking tools and software.
• Ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Experience with troubleshooting and diagnostics across systems.
• Familiarity with networking concepts and protocols.
• Ability to work independently while also being part of a team.
• Positive attitude with a focus on customer satisfaction.
• Willingness to learn and adapt to new technologies.
• Experience in creating and maintaining technical documentation.
• Availability for on-call duty and flexible working hours.

Nice To Haves

• Exceptional problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Strong communication skills to effectively interact with internal teams, external stakeholders, and non-technical audiences.
• Familiarity with Agile development methodologies and version control systems (e.g., Git).
• Knowledge of debugging tools and techniques used in embedded systems.
• Ability to work independently as well as in a collaborative team environment.
• Self-motivated and proactive with a strong sense of ownership and accountability.
• Detail-oriented, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong analytical skills and a passion for solving technical challenges.
• Certifications in IT Service Management are a plus.

Responsibilities

• Act as the first point of contact for diagnosing and troubleshooting issues related to embedded systems and Linux-based platforms.
• Analyze and triage defects, identifying root causes, and providing timely resolutions to reported issues.
• Collaborate with development teams to debug software and hardware-related issues in cable set-top boxes.
• Develop and maintain automation scripts using Shell and Python to optimize triage processes and workflows.
• Work with networking protocols such as TCP/IP , Wi-Fi standards , TR-069 , SNMP , and DOCSIS to troubleshoot connectivity and system performance issues.
• Utilize programming languages like C , C++ , and Java to support development and resolve software-level issues.
• Create detailed reports and documentation for identified issues, ensuring all findings are communicated effectively to relevant teams.
• Stay up to date with industry trends in embedded systems, networking, and triage best practices to improve operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level