RN Triage

North Clinic•Crystal, MN

3d•$34 - $41•Hybrid

About The Position

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission – improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth. At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization’s values. We are seeking a highly skilled Triage Registered Nurse (RN) to join our Patient Call Center team and provide care and support. As a Patient Call Center (PCC) RN, you will be responsible for assessing patient needs over the phone and providing appropriate medical advice and care. You will work closely with physicians, nurses, and other healthcare professionals to ensure patients receive timely and accurate support. In this role, you will be critical to ensuring patients' medical needs are addressed efficiently and effectively. In addition, you will be cross-trained as a Clinical Support RN to provide support as needed. Upon successful completion of orientation and training, this position offers the option to work remotely one day per week. Hourly Range: $33.50 - $41.00, based on years of relevant experience.

Requirements

Graduate of an accredited school of nursing
Current Registered Nurse (RN) licensure in the State of MN required.
Current CPR Certification
Minimum of 1 year experience
Excellent communication and interpersonal skills
Ability to perform a variety of nursing care tasks

Responsibilities

Collect information regarding patient’s condition via telephone- including acutely ill patients, and ensure needs are met using TPB and/or licensed practitioners orders
Document all activities, interventions, patient/family responses, medication dispensed or prescribed, hospital data, and other relevant information in the medical record
Answer multiple phone calls for all clinic locations in a timely, polite, and professional manner
Efficiently use the EMR system to document patient records
Per TPB and/or Voyage Healthcare Provider Approved Standing Orders: 1. Explain next steps to patients (e.g., speak with provider, schedule same-day appointment)
Coordinate care by scheduling appointments based on the urgency of the call
Promote wellness by providing patient education, communicating provider instructions, and following clinic-specific protocols
Provide information regarding diagnostic procedures, medications, nutrition, and general health maintenance per the primary care provider recommendations
Relay information from other professional callers, including pharmacies, long-term care facilities, home care, and hospitals
Send written messages to clinic providers requesting medical advice, prescriptions, or follow-up
Complete accurate, clear, and thorough documentation of all telephone encounters
Maintain confidentiality regarding all patient, provider, and employee information
Complete call-backs for messages, lab results, and diagnostic imaging
Prepare letters and orders for the providers to sign
Scans letters and forms into the EMR
Comply with procedures and policies to ensure a safe work environment and maintain OSHA compliance
Performs other related duties as assigned

Benefits

Supportive, collaborative, and welcoming work environment where your contributions are valued
Paid Time Off (PTO)
Paid Holidays + Birthday Floating Holiday
Medical, Dental & Vision Insurance
Long Term Disability Insurance (LTD)
Short-Term Disability Insurance (STD)
Company Paid Life Insurance
Retirement Benefits with 401(k) Match
Education Assistance
Employee Assistance Program (EAP)