RN Triage - Medical Group Triage

Nevada System of Higher Education•Arlington Heights, IL

2d•$34 - $53

About The Position

Reporting to the Director of Quality, is responsible for professional communications regarding patient care, and triage (sorting and prioritizing patients) of clinical pool messages such as patient calls, result notes, patient call back, my chart advice request. Participates in Rx request, My Chart Rx request as needed and supervises Medical Assistants in dealing with prescription refill requests and prior authorizations for medications per protocol. Appropriately triages telephone calls, answers question and advises patients according to policy and physician orders. Management of patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. Telephone interactions require assessment, patient education and may require crisis intervention. Enter complete notes in EMR system as needed. As calls are handled professionally and sensitively the goals of inappropriately scheduled appointments, a reduction in anxiety and education of patients will increase overall satisfaction and reduce risk when there are medical complications. Accurately communicates messages, lab values, and telephoned reports in a timely manner. Instructs patients in preparation for home care procedures in accordance with physicians’ instructions and patient education tools. Performs and documents a preliminary patient assessment including objective information, vital signs, weight, and subjective information relative to the visit using approved care protocols and standing orders. Ability to determine urgent issues that require immediate attention i.e. high fever, chest pain, behavioral health crisis, etc.

Requirements

Diploma in Nursing required
Professional licensure in the State of Illinois
Minimum of three years of experience as an RN required

Nice To Haves

Bachelor’s Degree preferred in Nursing or a healthcare related field with extensive knowledge of medical terminology and disease processes
Minimum one year of telephone triage experience preferred, preferably in medical practice setting

Responsibilities

Responsible for professional communications regarding patient care
Triage (sorting and prioritizing patients) of clinical pool messages such as patient calls, result notes, patient call back, my chart advice request
Participates in Rx request, My Chart Rx request as needed
Supervises Medical Assistants in dealing with prescription refill requests and prior authorizations for medications per protocol
Appropriately triages telephone calls, answers question and advises patients according to policy and physician orders
Management of patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms
Telephone interactions require assessment, patient education and may require crisis intervention
Enter complete notes in EMR system as needed
Accurately communicates messages, lab values, and telephoned reports in a timely manner
Instructs patients in preparation for home care procedures in accordance with physicians’ instructions and patient education tools
Performs and documents a preliminary patient assessment including objective information, vital signs, weight, and subjective information relative to the visit using approved care protocols and standing orders
Ability to determine urgent issues that require immediate attention i.e. high fever, chest pain, behavioral health crisis, etc.