Triage Engineer - Infotainment Perimeter

ALTEN Technology•Auburn Hills, MI

1d•Onsite

About The Position

The Infotainment Triage Engineer is responsible for the initial investigation, diagnosis, prioritization, and coordination of software and hardware issues affecting vehicle infotainment systems. This role serves as the first level of technical analysis for issues reported during development, validation, launch, and post-production phases. The engineer works across multiple infotainment domains including QNX, Android-based platforms, connectivity, diagnostics, CAN communications, cybersecurity interfaces, telematics, and cloud-connected services. The objective is to rapidly identify root cause ownership, drive issue resolution, and ensure high-quality customer experiences across Client infotainment products.

Requirements

Bachelor's Degree in: Electrical Engineering, Computer Engineering, Computer Science, Software Engineering, or Related technical discipline.
3+ years of experience in automotive embedded systems, infotainment, connectivity, or software integration.
Experience with automotive development processes and issue tracking systems.
Infotainment Platforms: QNX, Android Automotive OS, Embedded Linux (preferred).
Vehicle infotainment architectures.
Automotive Communications: CAN, CAN FD, Ethernet, LIN, UDS, DoIP, SOME/IP.
Diagnostic & Analysis Tools: CANoe, CANalyzer, Vehicle Spy, Wireshark, ADB, Android Logcat, Jira, Confluence.
Connectivity & Networking: TCP/IP, Wi-Fi, Bluetooth, Cellular communication, Cloud-connected services, Internet communication protocols.
Troubleshooting Techniques: Root Cause Analysis (RCA), 5 Why Analysis, Fault Isolation, Problem Reproduction, Log Analysis, Failure Mode Investigation, Data Correlation Techniques, Systems-Level Debugging.
Software Knowledge: Embedded software architecture, Middleware concepts, Application lifecycle management, Software integration processes, Release management principles.

Nice To Haves

Experience with Client infotainment platforms.
Knowledge of Android Automotive application framework.
Experience with QNX SDP environment.
Knowledge of OTA update systems.
Experience with cybersecurity concepts in connected vehicles.
Understanding of telematics and connected services architecture.
Familiarity with Agile development methodologies.
Experience supporting vehicle launches.

Responsibilities

Analyze and prioritize infotainment-related issues reported by validation teams, integration teams, suppliers, manufacturing, dealerships, and customers.
Perform initial root cause investigations and determine ownership of defects.
Review logs, traces, system dumps, and diagnostic information.
Reproduce issues in bench and vehicle environments.
Support defect tracking and escalation processes.
Manage critical issue prioritization during vehicle development and launch phases.
Investigate issues related to: Infotainment systems, Android Automotive platforms, QNX-based platforms, Multimedia applications, Navigation systems, Connectivity services, Voice recognition systems, Bluetooth, Wi-Fi, USB, and smartphone integration, Apple CarPlay and Android Auto, Over-the-Air (OTA) updates, Telematics and cloud services.
Utilize systematic troubleshooting methodologies to isolate software, hardware, network, or integration failures.
Analyze vehicle communication issues involving: CAN, CAN FD, Ethernet, LIN, SOME/IP, DoIP, Diagnostic communication protocols.
Support investigation of communication between: Head Unit, Telematics Control Unit (TCU), Instrument Cluster, Gateway Modules, Mobile Devices, Backend Cloud Services.
Perform diagnostic activities using OEM and industry-standard tools.
Analyze: DTCs, CAN logs, Network traces, Android logcat files, QNX system logs, Crash dumps, Performance traces.
Support UDS and DoIP diagnostic activities.
Validate software fixes and corrective actions.
Coordinate with: Software development teams, System architects, Integration teams, Validation teams, Suppliers, Program management, Connectivity and cloud teams.
Ensure clear communication of issue status, technical findings, and risk assessments.
Develop troubleshooting guides and triage procedures.
Improve issue detection and diagnosis efficiency.
Support lessons learned and root cause prevention activities.
Contribute to quality and reliability improvements across infotainment programs.