Triage Coordinator

Optimal Care • Jackson, MI

5d • $18 - $22 • Hybrid

About The Position

Optimal Care is a leading provider of Physician Services, Home Health, and Hospice, recognized as a Top Workplace for 12 consecutive years and Great Places to Work certified for 6 consecutive years. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care. Our mission is to Serve Together, Provide Value, and Deliver Exceptional Quality Care, focusing on improving outcomes and enhancing the quality of life for patients and families, particularly within the geriatric population.

Requirements

• High School Diploma or GED
• Minimum one (1) year of experience in medical field, medical office experience or related position
• Ability to operate computer equipment, Fax and photocopy machines
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
• Knowledge of medical terminology
• Excellent verbal and written communication skills

Nice To Haves

• CNA or MA certification preferred
• Experience with geriatric population and/or caregivers preferred
• Familiarity with Ethizo EMR preferred

Responsibilities

• Coordination of all after hours calls, orders, and communication with on-call providers, patients, facilities, and families for Physician Services.
• Communicates significant findings, problems, changes in condition or environment to primary care providers and other personnel involved with patient care.
• Performs well under stress and in emergency situations.
• Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families, and facilities.
• Develops and maintains positive working relationships with others and helps others when needed.
• Maintains confidentiality of patient and employee information, sharing information only in accordance with policy.
• Answers telephone calls after hours and responds to any concern or change in patient condition.
• Provides support and direction to agency staff, healthcare professionals, patients, and families related to healthcare concerns.

Benefits

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED