Triage Coordinator

Eye Clinic of Wisconsin•Wausau, WI

5d•Hybrid

About The Position

The Triage Coordinator is responsible for responding to patient phone calls, completing FML paperwork, completing prior authorizations for medications and tests (CT scans, MRI scans, etc.). The Triage Coordinator will complete medication refills as directed by the physician as well as order tests and/or labs as directed by the physician.

Requirements

Licensed Practical Nurse (LPN), Registered Nurse (RN), Certified Ophthalmic Assistant (COA), Certified Ophthalmic Technician (COT), or equivalent clinical experience.
Experience in clinical triage, ambulatory care nursing or specialty clinic settings preferred
2-4 years of patient service experience
Working knowledge of Microsoft Office

Responsibilities

Serve as a liaison between patients and providers regarding treatment plans, medications, follow-up instructions and care recommendations
Receive and evaluate patient phone calls, portal messages, referrals and other clinical inquiries
Assess and prioritize patient’s symptoms and determine urgency using ophthalmic triage protocols
Address patient calls, triaging emergent calls and determining appropriate scheduling protocol for the situation
Complete patient medication refill requests
Completing FMLA, DOT, FAA paperwork
Prior authorizing imaging requests (i.e., CT scans, MRI)
Complete and maintain accurate documentation in a timely manner
Adherent to HIPPA and all applicable regulatory requirements
Follow all clinic policies for standards of care
Ability to remain unbiased when making decisions
Demonstrates knowledge of proper, safe, efficient use of office equipment, working knowledge of Microsoft Office
Ability to work in a fast-paced medical
Ability to see people as individuals, recognize and meet their specific needs related to their role
Develop and maintain positive working relationships with other employees throughout the Clinic
Other duties as assigned