Telehealth Triage Coordinator

UPMC•Altoona, PA

5d•Onsite

About The Position

As a Telehealth Triage Coordinator, you’ll be the essential link between patients and remote specialty physicians, helping facilitate virtual consultations and ensuring a seamless telehealth experience. Working directly with patients in the hospital setting, you'll coordinate and support telemedicine visits with Infectious Disease and Pulmonology physicians, as well as other telehealth services as needed. Using a mobile telehealth cart, you’ll guide and support each visit — positioning patients, assisting with physical assessments, and ensuring the physician can clearly visualize and interact with the patient. You’ll also help triage patient needs and provide health information under the direct supervision of the physician. This role combines hands-on patient interaction, clinical support, and technology coordination to help deliver timely, high-quality care. This is an exciting opportunity to be part of a growing and innovative care model that blends compassionate patient care with cutting-edge technology. If you enjoy working collaboratively, solving problems, and making a meaningful impact on the patient experience, this role offers a unique and rewarding career path.

Requirements

High School Diploma, GED required.
Successful completion of Licensed Practical Nurse course OR Medical Assistant
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal

Nice To Haves

1 Year of experience working with patients in a medical setting preferred (office or hospital setting)

Responsibilities

Coordinate Telehealth Visits: Schedule patient appointments and coordinate visit logistics with telehealth physicians.
Facilitate virtual consultations with Infectious Disease, Pulmonology, and other specialty providers as needed.
Serve as a liaison between patients, bedside caregivers, local providers, and remote physicians.
Prepare for each visit by reviewing patient information and identifying clinical goals.
Verify patient consent for telehealth services.
Support Clinical Evaluations: Operate and manage the mobile telehealth cart during patient exams.
Perform physician-directed physical assessments using telehealth tools (e.g., camera, connected stethoscope).
Assist with wound care, patient positioning, and other hands-on support as directed.
Patient Communication & Education: Provide health information and anticipatory guidance under physician supervision.
Reinforce education regarding disease management, medications, and follow-up care.
Answer patient questions and help ensure understanding of the telehealth process.
Schedule follow-up appointments and coordinate additional services as needed.
Documentation & Communication: Accurately document patient interactions and triage calls.
Communicate complex cases and verbal orders to physicians.
Coordinate with departments and pharmacies to address patient needs.
Administrative & Technical Support: Order labs and tests per standing orders; process prescription refills.
Maintain HIPAA compliance and uphold privacy standards.
Manage the telehealth cart, troubleshoot technical issues, and coordinate cleaning and maintenance.
Quality & Compliance: Reconcile visit documentation for billing accuracy.
Assist with data collection and medication reconciliations.
Demonstrate system-wide competencies and professional behavior.
Performs in accordance with system-wide competencies/behavior.
Performs other duties as assigned.