Triage Certified Medical Assistant/LPN - Licensed Practical Nurse | Family Medicine

The South Bend Clinic • South Bend, IN

4d • Onsite

About The Position

The South Bend Clinic is hiring a Triage Certified Medical Assistant/LPN for its Family Medicine department at 6301 University Commons, South Bend, Indiana. The role supports a collaborative, physician-led care team and helps provide coordinated, patient-centered care.

The position provides ongoing triage and manages office flow, performs clinical procedures, documents and communicates patient care, rooms patients, maintains equipment logs, and helps verify insurance coverage and authorizations in Epic. The role also responds to emergencies, may cross-train in other positions, follows HIPAA requirements, and performs other appropriate duties as assigned.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• Certified Medical Assistant, or non-certified with related expanded experience.
• Prior experience is required.
• Be a team player, professional, and customer-service oriented.
• Have proficient computer skills, including experience with electronic medical records.
• Be highly organized, able to multitask, and comfortable working in a very fast-paced environment.
• Be able to work with a diverse patient base of all ages.
• Assist with clinical procedures specific to the department.
• Perform basic back-office skills, including medication administration, injections, bandaging, and accurately collecting height, weight, and blood pressure.
• Be able to anticipate physicians’ needs and require minimal supervision.

Responsibilities

• Provide ongoing triage and manage office flow to meet patients’ medical and service needs and maintain optimal patient flow.
• Perform the technical component of the department’s clinical procedures competently.
• Document and communicate patient care thoroughly, objectively, concisely, and in accordance with appropriate legal guidelines.
• Receive patients professionally in the waiting area and room them according to department protocol.
• Maintain accurate and current equipment logs, including refrigerator temperature, autoclave, eyewash, and crash cart logs.
• Verify patient insurance coverage for pre-certification, referrals, and/or authorizations, and document in Epic.
• Apply knowledge of general insurance guidelines and requirements to help direct patient care.
• Respond appropriately to emergency situations.
• Cross-train in other positions where appropriate, as determined by the manager.
• Use computer systems proficiently as needed to perform job functions.
• Demonstrate The South Bend Clinic Service Standards.
• Perform other duties as assigned when appropriate.
• Adhere to HIPAA guidelines in Clinic policies and procedures.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed