Triage Care Advisor RN

Bronson Healthcare

1d•Onsite

About The Position

The Triage Care Advisor Registered Nurse supports BMG ambulatory primary care and specialty practices through triaging calls and coordinating care as needed. The Triage Care Advisor Registered Nurse serves in an expanded health care role to collaborate with the primary care practices, specialists, and other members of the health care team, and patients/families to ensure the delivery of quality, efficient, and cost-effective health care services. The Triage Care Advisor Registered Nurse follows evidence-based clinical guidelines, preventive guidelines, and protocols in care delivery to the patient. The Triage Care Advisor Registered Nurse coordinates care across acute and other ambulatory settings and helps patients/families understand heath care options.

Requirements

Bachelor degree (BSN or BS) preferred
Two to five years of experience in nursing with adult and pediatric patients in primary care/ambulatory care, home health agency, skilled nursing, or hospital based medical-surgical setting.
Licensed Registered Nurse in good standing for the State of Michigan

Nice To Haves

Experience in ambulatory care is desirable
Experience in acute care or post-acute care setting

Responsibilities

Supports BMG ambulatory primary care and specialty practices through triaging calls and coordinating care as needed.
Serves in an expanded health care role to collaborate with the primary care practices, specialists, and other members of the health care team, and patients/families to ensure the delivery of quality, efficient, and cost-effective health care services.
Follows evidence-based clinical guidelines, preventive guidelines, and protocols in care delivery to the patient.
Coordinates care across acute and other ambulatory settings and helps patients/families understand heath care options.
Utilizes word processing, spreadsheet, presentation programs, databases, and other software relevant to the job.
Demonstrates customer focused interpersonal skills to interact in an effective manner with practitioners, patients with diverse opinions, values, and religious and cultural ideals.
Demonstrates ability to work autonomously and be directly accountable for practices.
Demonstrates professional qualities including time management, verbal and written communication skills, listening skills, problem-solving, critical thinking, analysis skills and decision-making, priority setting, work delegation, and work organization.
Demonstrates ability to set appropriate boundaries with patients and families.
Demonstrates excellent written, verbal, and listening communication skills, positive relationship building skills, and critical analysis skills.
Ability to affect change, works as a productive and effective team member, and adapt to changing needs/priorities.
Regularly communicates both orally by telephone, and in writing with patients. Also communication with physicians, and other healthcare professionals to exchange information pertinent to their information provided.
Demonstrates effective problem-solving and critical thinking in care for patients.
Knowledge of chronic conditions, evidence-based guidelines, prevention, wellness, health risk assessment, and patient education.
Connects patients with Acute Care Managers and other resources as needed.
Critical thinking skills and ability to analyze complex data sets.
Ability to manage complex clinical issues utilizing assessment skills, resources, and protocols.
Excellent assessment and triage skills.
Ability to implement evidence-based interventions and protocols for chronic conditions.
Flexibility to adapt to the needs of the department.
Knowledge of health concerns or changes in current health status and how they may affect patients in all age ranges from neonate through geriatrics for various medical specialties.

Benefits

Community-owned, not-for-profit health system
Largest employer and leading healthcare system in the area
Provides care in virtually every specialty
Offers a full range of services from primary care to critical care at more than 100 locations
Exceptionally high quality standards
Empowered as individuals and as teams
State-of-the-art technology
Evidence-based processes
Patient and family centered care
Ranked by Forbes as one of America’s Best-In-State Employers (2022-23)
Ranked by Newsweek as one of America’s Greatest Workplaces for Women (2023)
Ranked by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For