Triage Biologics Coordinator

Platinum Dermatology Partners LLC•Cedar Hill, TX

51d•Onsite

About The Position

Who We Are: Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology. Company Conformance Statements: In the performance of their respective tasks and duties, all employees are expected to conform to the following: Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Overview: Communicate by answering patients’ concerns, and schedule appointments by delivering excellent patient care via phone. Completes document appropriately and communicates with physicians, providers, and medical assistants. The Medical Triage and Biologics Coordinator is a specialized healthcare professional responsible for managing patient care coordination through triage services and overseeing the administration and logistics of biologic medications. This role bridges clinical support, patient communication, and administrative tasks to ensure timely and effective treatment delivery. In the performance of their respective tasks and duties, all employees are expected to conform to the following:

Requirements

High School Diploma or GED equivalent is required.
Medical Assistant training is required.
Minimum two years’ experience in a doctor’s office.
Prior dermatology experience is required.
Proficient in EHR systems, preferably Mod Med - EMA
Strong organizational, communication, and problem-solving skills.
Ability to multitask in a fast-paced environment
Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.
Strong organizational skills.
Ability to thrive in a fast-paced environment.
Experience working on electronic medical records.

Nice To Haves

Certified Medical Assistant preferred but not required.
EMA experience preferred.
Familiarity with biologic medications and specialty pharmacy workflows.

Responsibilities

Ability to communicate with providers and medical assistants
Competent with the terminology needed to perform the job.
Able to schedule appointments with multiple providers.
When scheduling understands calls that are Urgent or Emergent
Good understanding using EMA Electronic Medical Records.
Knowledge of physicians’ and Providers' protocols
Ability to plan, organize, and prioritize each day.
Ability to work effectively as a team member with providers and other staff.
Self-starter.
Able to work with minimal supervision.
Create a culture of patient excellence and deliver customer service.
To go above and beyond for patient satisfaction.
Manage prior authorizations. appeals and prescription submissions for biologic medications.
Liaise with specialty pharmacies to ensure timely medication delivery.
Educate patients on biologic therapies, including administration and compliance.
Coordinate with providers and pharmaceutical representatives to stay current on treatment protocols