Biologics Coordinator

Druid City Vital Care•Bentonville, AR

About The Position

The Biologics Coordinator is primarily a non–patient-facing role that serves as a critical liaison between patients, pharmacy, nursing, sales and healthcare providers. The goal is to ensure seamless access to biologic therapies and effective pharmacy management. This role is primarily responsible for guiding patients through treatment protocols and supporting compliance with regulatory requirements. While it does not coordinate financial support programs directly, the coordinator may help facilitate access for patients who are already enrolled in such programs. By providing education, assisting with medication access, and collaborating across the healthcare ecosystem, the Biologics Patient Coordinator plays a key role in supporting the pharmacy team, improving treatment adherence, and enhancing health outcomes for individuals receiving biologic therapies.

Requirements

Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN)
Licensed Pharmacy Technician
Certified Pharmacy Technician (CPhT)
Proficiency in maintaining medical documentation and working within HIPAA-compliant systems.

Nice To Haves

Certified Patient Navigator (CPN)
Case Management Certification (CCM or ACM)
Certified Pharmacy Technician (CPhT)
2–4 years of experience in patient coordination, case management, or healthcare navigation, preferably involving biologic or specialty medications.
Familiarity with specialty pharmacy operations
Background in patient education, advocacy, and community outreach.

Responsibilities

Act as the primary liaison for patients receiving biologic therapies, offering education, emotional support, and guidance.
Conduct follow-up patient assessments to assess goals of treatment and support needs.
Educate patients on biologic medications, including administration methods, potential side effects, and strategies for adherence.
Collaborate with healthcare providers to schedule appointments, lab tests, and other services related to biologic treatments in coordination with the Account Executive.
Facilitate communication between patients, providers, and the Pharmacy to ensure timely medication delivery and administration.
Monitor patient adherence to treatment plans and follow up on missed appointments, healthcare provider appointments or medication refills.
Advocate with Pharmacy, Nursing, and Sales teams to support logistical changes related to patient therapy, including dose or frequency adjustments, pre- or post-medication orders, and nursing education updates.
Collaborate with Pharmacy to resolve billing issues and facilitate connections to appropriate resources, ensuring patients receive timely and accurate support.
Maintain accurate, confidential records of patient interactions, treatment plans, and outcomes in compliance with healthcare regulations.
Collaborate with internal teams to identify opportunities for process improvement and ensure quality standards are met.