Triage Coordinator

Eye Clinic of Wisconsin•Wausau, WI

1d•Onsite

About The Position

The Triage Coordinator is responsible for responding to patient phone calls, completing FML paperwork, completing prior authorizations for medications and tests (CT scans, MRI scans, etc.). The Triage Coordinator will complete medication refills as directed by the physician as well as schedule tests and/or labs as directed by the physician.

Requirements

High School diploma or equivalent
CMSS or Medical Assistant certification obtained within 6 months of employment or COA required within 1 year of employment
Advanced understanding of medical terminology
2-4 years customer service experience
Excellent communication skills
Ability to remain unbiased when making decisions
Demonstrates knowledge of proper, safe, efficient use of office equipment, working knowledge of Microsoft Office
Ability to work in a fast-paced medical facility while adhering to HIPAA compliance regulations
Ability to see people as individuals, recognize and meet their specific needs related to their role

Responsibilities

Document responses to patient inquiries within patient record, as directed by the physician
Record billing information of the exam for proper financial processing
May escort patients to patient reception area
May be required to assist patients with walking, pushing wheelchairs, and transferring
Develop and maintain positive working relationships with other employees throughout the Clinic
Address patient calls, triaging emergent calls and determining appropriate scheduling protocol for the situation
Complete patient medication refill requests
Completing FMLA paperwork
Scheduling Prior authorizing imaging requests (i.e., CT scans, MRI)
Other duties as assigned