Triage Coordinator IMAZ

MTF Biologics

About The Position

MTF Biologics processes tissue grafts from human donors that are used in a growing array of clinical applications – positively affecting lives across the globe. As a global nonprofit organization that saves and heals lives by honoring donated gifts and serving patients, we collaborate with the medical, scientific, as well as organ and tissue donation communities. Our colleagues include: Statline: a division of MTF Biologics, provides specialized communications and technology expertise to organ, tissue, and eye procurement organizations, as well as the hospital and patients that they serve. Our goal is simple–do what's right for patients, surgeons, tissue donors, and their families through our guiding principles. The Triage Coordinator/Triage Coordinator-Transplant (TC) is responsible for responding to incoming calls from hospitals and other referring agencies for both initial and update calls, collecting data regarding potential donors to determine if they are candidates for donation, and informing the caller of donation potential. In addition, this position will handle all organ allocation related processes for donation, transplantation and research. The TC will also be responsible for conducting medical interviews via phone with transplant patients or their designee to update their medical records relative to their transplant waitlist status. Additionally, they are responsible for completion of Fresh Tissue process regarding tissue testing on fresh tissue grafts, and data entry related projects or service.

Requirements

High School Diploma/G.E.D. with medically related college course work, medically related certification program
3 Years Medical background or training (EMT, Paramedics - 3 or more years of experience, LPN, RN, EMS dispatcher, and/or equivalent work experience) required.
Completion of coursework related to Human Anatomy and Physiology
Appropriate certifications/licensure for any previous paraprofessional position prior to hire (EMT, CNA).
Demonstrated proficiency with technical and business writing skills.
Strong customer service, conflict resolution and communication skills required.
Ability to type a minimum 30 wpm required.
Ability to work in a flexible environment, effectively multi-task and problem solve issues, and adapt to change quickly while meeting organizational goals required.

Responsibilities

Answers incoming calls in a timely and professional manner.
Listens and responds to caller's needs for guidance and information.
Follows computer prompts to complete referral message and organ import offer process accurately.
Obtains necessary medical information regarding potential donors from the caller and documents/records information clearly and concisely.
Conducts state donor registry checks as applicable for all potential donors.
Memorization of key medical abbreviations and special computer codes needed for documentation
Places appropriate outbound calls to involved agencies per client protocol.
Relays all known information to appropriate agencies on cases status.
Receives and logs all fresh tissue graft cases per process and conducts all necessary follow up to secure test results related to the client process.
Places outbound calls to conduct medical interviews with wait listed transplant patients per client protocol and when appropriate, enters data in to designated data systems.
Performs Lab Data Entry function for all related projects/services.
Documents organ import offers and contacts necessary personnel in a timely manner.
Receives and evaluates all organ offers per client protocol whether for transplant or research. This includes organ specific clinical evaluation, test results, physical descriptions and specific requirements as outlined by client.
Conducts any required outbound communication with OPO's, HLA Labs, transplant coordinators, transplant surgeons or research doctors related to active organ placement cases until such time as a decision to accept or decline the offer is reached.
Demonstrates proficiency related to process or quality investigations and communication of findings to supervisor/manager.
Performs Advance Quality Assurance responsibilities on basic referral calls, Fresh Tissue process, waitlist process and organ allocation processes.
Maintains and advances technical skills through professional education and training thereby increasing the effectiveness of the department.
Assists on special projects and performs additional duties as assigned.