Triage Agent
About The Position
The Triage Agent prepares customer electronic products for repair by completing basic part replacements, cleaning, and preparing units for shipment. The role includes removing products from shipping cartons and lifting units onto test racks. The agent also verifies serial and model information and performs basic functionality testing to assist Repair Agents, then completes final cleaning and checks that repaired units are ready to ship. The role supports a positive customer experience through relationship-building and solutions-focused service. Best Buy describes its workplace as inclusive and committed to valuing employees from all backgrounds and identities, with a culture focused on supporting employees and helping them grow.
Requirements
- Able to stand and sit for long periods of time.
- Able to lift up to 50 pounds, with or without accommodation.
- Able to work in a non-climate-controlled environment.
Responsibilities
- Build relationships with customers and provide solutions to their needs to support a positive customer experience.
- Verify product serial and model information and complete basic functionality testing to assist Repair Agents.
- Complete basic parts replacements.
- Clean and prepare units, and verify repaired units are ready for shipment.
- Prepare and set up units, including removing products from shipping cartons and lifting them onto test racks.
Benefits
- Competitive pay
- Employee discount
- Financial savings and retirement resources
- Support for physical and mental well-being
- Leaves of absence and potential pay sources, subject to eligibility
- Paid time off for eligible employees
- Incentive pay for certain eligible roles
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
