Tree Lot Cashier (5276)

YMCA of Metropolitan Los Angeles•Pacific Palisades, CA

2d•Onsite

About The Position

Under the supervision of the YMCA Tree Lot Manager, the Program Assistant for the Christmas Tree Lot program serves as Tree Lot Cashier. The role provides elevated customer service, operates the point-of-sale system, and sells Christmas trees and other items. The cashier oversees the customer service experience and handles point-of-sale transactions while following all safety procedures. The position also supports tree-lot setup and operations, including unloading and preparing trees for sale, assisting customers with loading trees, maintaining equipment and a clean, safe lot, and providing logistical, communication, and administrative support as assigned. The cashier helps create a welcoming environment, responds to customer inquiries and concerns, follows YMCA policies and procedures, and reports incidents or facility and equipment issues to the appropriate supervisor. The job is performed outdoors and requires the physical ability to lift up to 50 pounds.

Requirements

Must be at least 18 years old.
Previous customer-service experience.
Ability to supervise the program area to ensure the safety of members, customers, and staff.
Visual and auditory ability to recognize and respond to critical incidents and follow emergency procedures.
Ability to lift and carry trees, equipment, and other sales items, including lifting up to 50 pounds.
Strong character values, including respect, responsibility, honesty, and caring.
Strong communication skills.
Valid driver's license.
Completion of child abuse prevention training before the first day in the program.
Physical, visual, and auditory ability to perform essential job functions with or without reasonable accommodations.

Nice To Haves

Experience handling power tools and/or tree-lot experience.
Current approved First Aid/AED certification is recommended but not required.

Responsibilities

Participate in all staff orientation and training, attend required staff meetings, and work scheduled shifts on time and in the provided uniform appropriate for cold or rainy weather.
Review and approve hours in Paycom, notify the Lot Manager of availability or schedule changes in an emergency, and take breaks as approved and scheduled by the Lot Manager.
Learn and use the tree tag system, including Sold and Delivery tags.
Help unload trees and set them up for sale; trim, drill, and stand trees as needed.
Greet customers, help sell trees, provide excellent customer service, and assist customers with loading trees into or onto their vehicles.
Perform general maintenance around the lot, maintain equipment, and keep the lot and facility clean, properly set up, and free of safety hazards.
Support the Director and Tree Lot Manager with communication, logistics, administrative tasks, and communicating logistical details to members and customers, as assigned.
Monitor the facility or event area, provide accurate information, and respond promptly and courteously to customer inquiries, complaints, and compliments according to procedures.
Follow and enforce branch policies and best practices, and explain policies positively to members.
Report incidents, equipment or facility issues, policy violations, and unusual situations to the appropriate supervisor, director, or Tree Lot Manager.
Uphold YMCA safety, supervision, mandated-reporting, and risk-management policies; demonstrate YMCA Core Values and professionalism, initiative, and leadership competencies.
Perform other duties as assigned.