Treatment Coordinator

SIMKO Support Center LLC•Highland Village, TX

10d

About The Position

Signature Orthodontics is seeking a motivated, detail-oriented Treatment Coordinator to support patients and families throughout their orthodontic treatment journey. The coordinator works closely with the Orthodontist on treatment planning and coordinating treatment sequences. The role includes several weeks of initial sales training, followed by ongoing training and coaching. Strong team members demonstrate empathy, confidence, and drive, and are enthusiastic about making a positive impact on patients’ lives. The position uses knowledge of dental terminology and dental insurance to manage treatment plans, along with clinical documentation skills to maintain accurate patient records. Customer service skills help provide a positive patient and family experience, and proficiency with Cloud9 software supports efficient management of records and treatment plans. The schedule is Monday through Friday, 7:55 a.m. to 5:00 p.m. Locations include Denton, Highland Village (primary location), and Lewisville. Pay is based on experience.

Requirements

High school diploma or equivalent.
Experience in a dental or medical office setting.
Knowledge of dental terminology and medical insurance.
Proficiency in scheduling appointments and managing clinical documentation.
Experience with insurance claims and medical billing.

Nice To Haves

Experience working with orthodontic patients.
Familiarity with orthodontic software and technology.
Three or more years of Treatment Coordinator or sales experience.
Bilingual skills.

Responsibilities

Serve as the first point of contact for prospective patients and families seeking information about services.
Prepare patients for examinations and post-treatment evaluations.
Present diagnostic records to the Orthodontist to support evaluation and treatment planning.
Explain the practice’s services and how they differ from competitors or other alternatives.
Communicate with empathy, compassion, and conviction to help prospective patients make informed decisions.
Provide patients and families with orthodontic care instructions, dental health education, and diet recommendations.
Create a welcoming environment and help patients feel comfortable by interacting with and getting to know them.
Coordinate appointments with specialty dental clinics and keep patients’ general dentists informed of treatment plans.
Advocate for prospective patients and help them take the next step in care.
Address cost and other common prospective patient objections with confidence and expertise.
Manage patient treatment plans and maintain accurate, up-to-date clinical documentation.