Treatment Coordinator

Smile Brands•Dallas, TX

About The Position

As an Orthodontic Treatment Coordinator, you will help create positive patient experiences using the G3 approach: Greeting, Guiding, and Gratitude. You will welcome and support patients visiting the practice or calling to schedule appointments, explain orthodontic treatment recommendations, and assist patients with financial arrangements. The role works Monday through Friday, 8 a.m. to 5 p.m., and requires regular travel between assigned orthodontic practice locations based on operational needs.

Requirements

At least 2 years of experience in dental or orthodontic treatment coordination; orthodontic-setting experience is preferred.
Strong knowledge of orthodontic procedures, treatment planning, and patient consultation processes.
Demonstrated ability to present treatment plans and improve case acceptance.
Experience discussing treatment fees, payment options, financing, and insurance benefits.
Excellent interpersonal, communication, negotiation, and customer service skills.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Proficiency with dental practice management software and electronic patient records.
Ability and willingness to travel regularly between assigned practice locations.
Valid driver's license and reliable transportation.
Ability to work independently and collaborate effectively with clinical and administrative teams.

Nice To Haves

Experience in an orthodontic setting.

Responsibilities

Clearly explain recommended orthodontic treatment plans, including traditional braces, aligners, and other orthodontic appliances.
Educate patients about treatment expectations, timelines, benefits, and financial obligations.
Collaborate with orthodontists to ensure patients understand their treatment recommendations.
Present treatment fees, payment arrangements, financing options, and available discounts clearly and professionally.
Review orthodontic insurance benefits, coverage limitations, and estimated patient financial responsibilities.
Travel regularly between assigned orthodontic practice locations based on operational needs.
Welcome and support patients in person and by phone, including helping with appointment scheduling.