Treatment Coordinator at Burg Children's Dentistry

Burg Children's Dentistry & Orthodontics•Murray, UT

3d•$18 - $22•Onsite

About The Position

The Treatment Coordinator at Burg Children's Dentistry is responsible for ensuring the smooth and successful appointments of all new patients. This role involves managing patient contracts, maintaining treatment coordinator records, and ensuring a positive new patient experience. The coordinator will work closely with the administrative team and Practice Managers to uphold performance and quality standards.

Requirements

At least 1 year of treatment coordinating experience is required.
Be self-motivated, organized, and have a positive attitude.
Possess great understanding of dental terminology.
Have excellent communication and written skills.
Have excellent public relations skills.
Work well with patients and team.
Be experienced in delivering high-level customer service.
Committed to the position arriving on time daily and staying late as needed.
Excellent computer skills including Microsoft Word, Excel, Teams, and Outlook.

Responsibilities

Assist to ensure the smooth and successful appointments of all new patients.
Be responsible for contracts signed by responsible party prior to or on banding day.
Assist to produce performance and quality standards within the Treatment Coordinator room, delivered through customer service skills and attention to detail.
Maintain all treatment coordinator records and reports, and communicate them to the Practice Manager.
Set up treatment rooms for all new patient exams.
Welcome new patients/parents promptly with a warm smile.
Ensure new patient experience is enjoyable every single time.
Check all new patient charts to ensure info was correctly entered upon scheduling.
Have Ipad ready for new patients that have not filled this out prior to appointment.
Ensure new patient paperwork is completed.
Map in fields from the online questionnaire into chart.
Ensure process is compliant with HIPPA laws.
Complete New Patient Xrays for appointment.
Give accurate and correct pricing based on treatment plan recommendations, including expected insurance amount if insurance has been previously verified.
Work numbers for new patients and set up comfortable monthly payments that align with office guidelines.
Keep records of all contracts, fees, referral, and other important information.
Help to fill the schedule when needed by communicating with the Front Desk Coordinators.
Ensure accurate charting and insurance information has been entered correctly for Insurance Coordinator to submit once contract is signed.
Collect and scan new insurance information into chart by obtaining a copy of front and back of insurance card as well as half sheet filled out.
Sign contract with patient or parent before but no later than banding date.
Have contract to Insurance coordinator by next working day.
Answer any questions patient might have regarding treatment.
Work with Practice Managers to ensure all contracts and documents are up to date, gather needed information, and update as changes take place.
Attend all staff meetings, front office meetings, and daily huddles.
Represent the practice in a positive way inside and outside of the office.