Treatment Coordinator

ALLIED OMS NEWCO LLC•Hamilton Township, NJ

10d•$25 - $28•Onsite

About The Position

We seek an organized, compassionate, and detail-oriented Surgical Coordinator / Treatment Coordinator to join our team at Cleburne Oral Surgery. This position plays a key role in managing all aspects of the patient’s surgical journey—from consultation to post-operative care—ensuring a seamless experience for patients, providers, and staff. The ideal candidate has a strong understanding of oral surgery procedures, excellent communication skills, and the ability to balance administrative, clinical, and financial coordination duties efficiently.

Requirements

Minimum 2 years of experience in oral surgery, dental, or medical scheduling/treatment coordination required.
Strong understanding of oral surgery procedures, dental terminology, and insurance coding.
Excellent communication, organizational, and multitasking skills.
Professional, compassionate, and patient-focused demeanor.
Ability to work effectively in a fast-paced, team-oriented environment.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Nice To Haves

Experience with WinOMS preferred.

Responsibilities

Coordinate and maintain the surgeon’s operative schedule to ensure optimal use of time and resources.
Verify required documentation (referrals, imaging, consent forms, medical clearances, pre-op labs, etc.) prior to surgery.
Communicate pre- and post-operative instructions to patients and caregivers clearly and compassionately.
Collaborate with clinical staff to ensure readiness for all procedures (implants, bone grafts, sedation cases, etc.).
Manage communication with external facilities such as hospitals, anesthesia providers, and referral partners.
Track pending authorizations, confirm insurance approvals, and maintain surgical logs.
Present treatment plans and financial estimates to patients, ensuring understanding of procedures and fees.
Coordinate payment arrangements, pre-payments, and CareCredit applications.
Follow up with patients who have pending treatments to increase case acceptance rates.
Track consult-to-surgery conversion rates and report regularly to the Practice Administrator.
Collaborate with billing and front office staff to ensure accuracy of treatment plans and coding.
Provide referring offices with updates on case completion and treatment progress.
Serve as the primary point of contact for patient inquiries related to surgery and treatment plans.
Provide a high level of patient service and empathy throughout the treatment process.
Communicate effectively with the surgical and administrative teams to ensure coordinated care.
Resolve scheduling conflicts and patient concerns promptly and professionally.
Maintain accurate patient records in WinOMS and ensure all required documentation is complete.
Assist with insurance verification, pre-authorizations, and claims documentation.
Participate in daily huddles, staff meetings, and ongoing training sessions.
Ensure compliance with Allied OMS standards, OSHA, HIPAA, and all regulatory requirements.