Treatment Coordinator

Guardian Dentistry Partners•White Settlement, TX

5d•Onsite

About The Position

White Settlement Family Dentistry is seeking a Treatment Coordinator to ensure patients understand and schedule necessary treatment. This role involves coordinating communications between doctors and patients, assisting with schedule management, handling patient inquiries (including insurance questions), and presenting treatment plans with financial obligations to gain patient agreement. The position may also require assisting with general front office duties.

Requirements

High school diploma
Legible handwriting for communications
1-2 years dental experience required
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Effective verbal skills to communicate with patients and staff
Team player
Able to adapt to office policy improvements
Conflict resolution experience
Customer service or patient relations experience
Quick response/accurate data entry
Communicate all concerns to Office Manager

Nice To Haves

Knowledge of Dental Software a plus

Responsibilities

Conduct patient consultations and calculate fees for treatment.
Assist patients with financing options, insurance questions, and treatment concerns.
Maintain and use tickler file and delayed treatment file.
Notify patients when pre-estimates are received and schedule appointments after making financial arrangements.
Prepare treatment consent forms.
Record chart entries from conversations.
Manage doctor charts for treatment plans, conferences, letters, and phone calls.
Prepare and present financial treatment plans and options to patients.
Assist with consultation appointments as directed by the doctor, including being present during the consultation.
Make financial arrangements with patients after the doctor has completed the consultation.
Set up appointments with specialists/general dentists if indicated and coordinate with their offices.
Ensure the office knows the patient's status in the system at all times.
Take phone calls from patients or specialists/general dentists with treatment-related questions.
Meet with the doctor daily to review the schedule and discuss important information.
Update insurance information for all patients.
Organize supporting materials for claim forms.
Assist the insurance coordinator with posting correct treatment codes for billing.
Verify patient benefit eligibility and dental treatment history.