Treatment Coordinator

Smile Doctors•Lee's Summit, MO

17h

About The Position

Smile Doctors is seeking a Treatment Coordinator to join its growing team. The role educates new patients about available orthodontic treatment options, explains treatment plans, works out financial arrangements, and builds strong patient relationships. The Treatment Coordinator also follows up with prospective and current patients, coordinates consultations and specialist referrals, helps prepare for patient exams, and supports local marketing and community events.

Requirements

High school diploma or equivalent.
At least one year of experience in sales or another service industry.
Ability to build rapport with patients.
Ability to establish and maintain good working relationships with patients and coworkers.
Excellent sales skills.
Ability to communicate with people conversationally and respectfully.

Nice To Haves

College education.
Bilingual ability.
Outgoing, approachable, and empathetic demeanor.
Proactive and adaptable approach.
Excellent written and verbal communication skills.

Responsibilities

Present orthodontic treatment plans, educate patients about their plans, and address objections.
Explain patient payment options in accordance with the practice’s financial policies.
Work pending reports and follow up with prospective patients to schedule treatment.
Prepare for patient exams.
Follow up with patients to schedule consultations or begin treatment and help keep schedules full.
Coordinate care for patients referred to specialists before treatment when necessary.
Assist with local store marketing and community events.