Treatment Coordinator

ALLIED OMS NEWCO LLC•Dallas, TX

2d•Onsite

About The Position

Texas OMS is seeking a personable, detail-oriented Treatment Coordinator to serve as the vital link between our surgeons, patients, and referring offices. This role guides patients through every step of their surgical journey — from consultation through treatment completion — ensuring clarity, comfort, and confidence at each stage. Prior experience in oral surgery or dental practice is a plus but not required.

Requirements

High school diploma or equivalent required
Previous experience in a dental, oral surgery, or medical office strongly preferred
Familiarity with dental/medical terminology, CDT coding, and insurance processes a plus
Strong communication and interpersonal skills; comfortable discussing treatment and finances with patients
Proficiency with practice management software (e.g., Dolphin, Dentrix, Open Dental) and general computer skills
Highly organized, detail-oriented, and able to multitask in a fast-paced environment
A proactive, solution-oriented mindset and genuine compassion for patient care

Nice To Haves

Some college preferred

Responsibilities

Greet patients and provide concierge-level customer service in person, by phone, and electronically
Present treatment plans to patients, explaining recommended procedures in clear, accessible terms
Prepare and present cost estimates and financial arrangements prior to treatment
Verify and maintain patient insurance information; explain coverage and out-of-pocket costs
Collect patient payments and manage financial agreements
Schedule and coordinate surgical appointments to optimize the doctor's schedule
Communicate with referring dental and medical offices regarding patient treatment status
Partner closely with clinical staff to ensure a seamless, coordinated patient experience
Maintain accurate, confidential patient records in compliance with HIPAA
Follow up with patients on pending treatment plans and outstanding balances