Treatment Coordinator

Tend•New York, NY

2d•$24 - $28•Onsite

About The Position

At Tend, we do dentistry differently — without compromising on excellence or ambition. The Care Coordinator is one of the most important roles in a Tend studio: the first person patients meet, and the person who makes a treatment plan and a payment plan feel just as clear as a smile. You own the full patient journey, from check-in to checkout and everything after, and you're the connective thread between the front desk and the chair. What sets this role apart is everything layered on top of day-to-day operations. You're a treatment educator, a financial guide, and a patient advocate — someone who can hold a confident, honest conversation about care and cost, and who takes ownership of whether patients actually move forward with treatment. This role reports to the Studio Manager and works fully on-site.

Requirements

1–2 years in a patient-facing, customer-facing, or client services role (required)
Comfortable in G Suite (Gmail, Calendar, Drive) and adaptable when systems, tools, or processes change — which they will

Nice To Haves

Dental or insurance background is a plus — not a requirement
Comfort with treatment plan presentation and financial conversations is a strong differentiator
Experience with Ascend or similar practice management software is helpful; we'll train the right person

Responsibilities

Manage inbound and outbound patient communication — phones, appointment confirmations, and outreach to unscheduled patients
Communicate professionally across every channel — your calls, texts, and emails are clear, warm, and reflect well on Tend
Advocate for patients and resolve issues in real time — you're empowered to find solutions and own the outcome
Present treatment plans clearly and confidently, helping patients understand their diagnosis and the path forward
Guide patients through their financial options — insurance benefits, out-of-pocket costs, financing, and prior balances — with transparency and without pressure
Own the patient pipeline: a full schedule, treated patients who understand and accept their care, and proactive follow-through on unscheduled treatment — one of the most impact-driven parts of the role
Own the daily schedule — confirm appointments, fill gaps, and ensure the studio is set up to run at full capacity every day
Use reporting and outreach to proactively re-engage patients and ensure they're getting the care they need
Partner with clinicians during huddles to align on same-day opportunities and patient priorities
Maintain a clean, compliant, organized front-of-studio environment
Follow up with patients on outstanding treatment, unscheduled care, and any open questions after their visit
Handle referrals and coordinate with other Tend studios or providers when specialty care is needed