Treatment Coordinator

Smile Brands•Nashville, TN

4h•Onsite

About The Position

At Smile Brands, we’re more than a dental support organization — we’re a community focused on delivering Smiles for Everyone®. With a network of 600+ practices across 30 states, we empower our teams to thrive, grow, and make a real impact. If you're looking for a place where your work truly matters, you’ve found it. We’re currently looking for a Treatment Coordinator to support our Castle Dental team in Nashville, TN. In this role, you’ll be the connection between patients and the clinical team — helping patients understand treatment, navigate financial options, and feel genuinely cared for every step of the way.

Requirements

Related experience in Dental or healthcare
Experience presenting treatment plans and/or discussing financial arrangements
Strong communication and customer service skills
A patient-first mindset with the ability to build relationships and create comfort
Highly organized with the ability to multitask in a fast-paced environment
Positive attitude and team-oriented approach

Nice To Haves

Bilingual (English & Spanish)

Responsibilities

Welcome patients with professionalism, warmth, and a positive first impression
Build trust with patients by helping them understand recommended treatment plans and next steps
Coordinate and schedule treatment appointments to support both patient needs and office flow
Verify insurance benefits and clearly explain coverage, estimated costs, and payment options
Assist patients with financing arrangements and help make treatment accessible
Partner closely with doctors, hygienists, and team members to deliver a seamless patient experience
Follow up with patients regarding pending treatment and continuing care opportunities
Maintain accurate patient records and support day-to-day front office operations