Treatment Coordinator

Simply Dental • Webster, MA

17h • $24 - $26 • Onsite

About The Position

At Simply Orthodontics, the Treatment Coordinator plays a key role in helping patients begin their orthodontic journey with confidence. You’ll be responsible for creating a warm, welcoming experience while educating patients and families about treatment recommendations, financial options, and next steps. Prior sales experience is required to be considered for this role. Candidates with experience in jewelry sales, wireless/mobile sales, or other environments involving the sale of high-value products or services are strongly encouraged to apply. If you are confident discussing larger purchases and helping patients make informed decisions, we’d love to connect. Plus, enjoy the opportunity to receive a bonus with no late nights or weekends. This is an opportunity to join a well-established, team-oriented orthodontic practice where your ability to build relationships and guide patients through important decisions directly contributes to both patient outcomes and practice success.

Requirements

• Sales experience is required
• Proven ability to confidently discuss treatment recommendations, insurance benefits, and financial arrangements with patients and families
• Strong interpersonal and relationship-building skills with a customer-service mindset
• Comfort handling sensitive financial conversations with professionalism and empathy
• Highly organized with strong attention to detail and follow-through
• Ability to multitask and thrive in a fast-paced environment
• Professional presence with a positive, team-oriented attitude
• Comfort using orthodontic/dental practice management software and standard office tools

Nice To Haves

• Previous orthodontic, dental, or treatment coordination experience preferred

Responsibilities

• Create an exceptional first impression by welcoming new patients and families and guiding them through the orthodontic consultation experience
• Serve as the primary point of contact for new patient exams, helping patients understand recommended treatment and what to expect throughout their orthodontic journey
• Present orthodontic treatment plans and confidently explain financial arrangements, insurance benefits, and payment options in a clear, patient-friendly manner
• Build trust and strong relationships with patients and families to support treatment acceptance and create a positive experience
• Partner closely with the Orthodontist and clinical team to ensure a seamless transition from consultation to treatment start
• Follow up with patients considering treatment to answer questions, overcome barriers, and support case acceptance
• Coordinate treatment starts and ensure all required paperwork, consents, and financial arrangements are completed accurately
• Track consultation outcomes, treatment acceptance, and key patient follow-up activities to support office goals
• Maintain accurate patient documentation and ensure compliance with HIPAA standards
• Contribute to a welcoming, organized, and professional office environment

Benefits

• Health insurance starting on your first day of employment
• Vision insurance
• Paid vacation time
• Paid holidays
• Paid sick time
• Dental and orthodontic benefits
• 401(k) retirement plan with employer contribution
• Consistent, set schedule (no weekends!)
• Bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed