Sales/Customer Service — Northwest Arkansas Orthodontic Practice

Northwest Orthodontics•Fayetteville, AR

20h•Hybrid

About The Position

Our orthodontic practice focuses on early expansion in children to improve their airway, sleep, and long-term health, and on guiding older children and adults toward better breathing and overall wellness. We coordinate care across a network of specialists and resources. Our job is to educate families about their child's development and health so they can make informed decisions. We are growing and need a Treatment Consultant to help people see the value of investing in their long-term health and guide them to a confident decision without pressure. This role involves consulting with patients and parents on decisions regarding their child's development, airway, sleep, and long-term health, which can range from $5,000 to $15,000. You will educate families on the stakes of chronic mouth-breathing, poor sleep, and underdeveloped airways, present options, and determine the right time for treatment. You will manage the consultation process, discuss financing, address concerns about affordability and necessity, and help families move forward. The goal is to build trust and prevent patients from delaying treatment or seeking alternatives. This is a sales role within a practice that values relationships, honesty, and straightforward treatment recommendations based on health outcomes. We seek a consultative professional who believes in the life-changing impact of airway-focused care and can help patients and parents recognize this value.

Requirements

2+ years of consultative sales experience (orthodontic/dental TC, medspa, cosmetic dentistry, integrative or functional health, pediatric wellness, financial services, or consumer sales involving significant decisions and financial investment).
Proven track record of hitting or exceeding sales targets, with the ability to articulate specific methods used.
Genuine belief in the value of health investments and the ability to convey this to others.
Ability to quickly learn and understand concepts related to airway, sleep, and developmental health.
Emotional intelligence to assess situations, determine when to guide, listen, or provide space.
Strong organizational skills to manage a high-volume pipeline effectively.
Comfort with structured follow-up and pipeline tracking.
Willingness to travel between practice locations.

Nice To Haves

Orthodontic or dental experience.
Clinical knowledge of orthodontics or dentistry.

Responsibilities

Consult with 20-25 patients and parents weekly regarding treatment decisions for their child's development, airway, sleep, and long-term health.
Educate families on the implications of underdeveloped airways, poor sleep, and chronic mouth-breathing.
Present treatment options and advise on the appropriate timing for intervention.
Manage the consultation process from start to finish.
Discuss financing options and address patient concerns.
Build trust with hesitant patients and prevent treatment delays.
Track and manage a high-volume sales pipeline.
Conduct structured follow-up with potential patients.
Travel primarily between three practice locations: Fayetteville, Centerton, and Fort Smith.