Treatment Advocate (Full-time nights)

American Addiction Centers•Riverview, FL

About The Position

The Treatment Advocate (TA) observes clients’ daily activities and assists with their recovery. The TA collaborates with the treatment team, helps coordinate services as needed, and supports adult inpatient and outpatient populations. The role also includes operating a company vehicle to transport clients and facility visitors, as well as performing related transport and vehicle-care duties. The TA welcomes and orients new patients, conducts belongings searches at admission, completes safety rounds, supports patients’ participation in treatment, and helps maintain a therapeutic community. The position requires professional communication with staff, patients, and families; timely and confidential documentation; adherence to applicable policies and standards; and intervention in crisis situations. The role may involve overnight drives, extended trips, overtime, weekends, holidays, and flexible hours.

Requirements

High school diploma or GED from an accredited institution.
Valid driver’s license and an insurable driving record.
Working knowledge of vehicle safety and control systems.
Ability to read, write, and interpret written information; type documentation; present information to groups; and participate in meetings.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to work overtime, weekends, holidays, and flexible hours.
Ability to meet the described physical requirements, including frequent lifting and carrying up to 10 pounds and occasional lifting and carrying up to 25 pounds.

Nice To Haves

Associate’s or bachelor’s degree in behavioral sciences, social sciences, human services, counseling, or psychology.
At least one year of experience in a behavioral healthcare field.
Knowledge of electronic health record software and documentation.

Responsibilities

Welcome new patients and assist with orientation to programming schedules and rules.
Conduct searches of patient belongings upon admission.
Complete safety rounds and security checks.
Coordinate patients’ daily schedules, including treatment meetings and behavior interventions, and observe behavior and participation.
Provide support and encouragement to patients and encourage participation in group, individual, and family counseling services.
Support clinical and nursing services as assigned.
Participate in weekly treatment team and program staff meetings.
Complete required documentation in a timely manner according to company documentation guidelines and applicable contract, licensure, accreditation, and service standards.
Communicate with other departments to support patient care.
Identify potentially harmful situations and report patient or safety concerns to the Clinical Manager and/or CEO.
Follow applicable state department standards, facility accreditation requirements, company policies and procedures, and the company code of ethics; maintain professional boundaries and respect patient rights and recovery needs.
Communicate professionally in writing and verbally with staff, patients, and families, and maintain confidentiality in accordance with HIPAA and 42 CFR Part 2.
Help monitor and manage the patient community as a therapeutic milieu and intervene to de-escalate and resolve crises.
Operate the company vehicle to transport clients and facility visitors; comply with traffic regulations and report delays or accidents.
Load and unload passenger baggage and assist passengers entering and leaving the vehicle.
Make overnight drives and extended trips that may require irregular hours.
Keep the vehicle clean and in operating condition.
Greet and transport clients professionally, help new clients feel comfortable, and answer questions to orient them before arrival at the facility.
Perform errands such as patient store runs and delivering mail to and from the post office.
Perform other tasks assigned by the direct supervisor within scope of practice.