Treasury Support Specialist III

First Interstate BancSystem • Meridian, ID

13d • Onsite

About The Position

The Treasury Support Specialist III focuses on quality control for daily tasks completed by Treasury Support Specialists I and II, as well as overseeing departmental reporting. This position also assists with project management and supports staff by resolving escalated issues and conducting in-depth research.

Requirements

• Demonstrated experience delivering an exemplary level of customer service in a professional environment.
• Ability to interpret a variety of instructions presented in written, oral, diagram, or schedule form.
• Proven ability to assess customer needs and provide effective solutions.
• Strong computer and technical skills, including advanced knowledge and experience with Microsoft Office.
• Ability to work effectively as both a team member and team leader, and to multitask in a fast-paced environment.
• Flexible and self-motivated, with strong problem-solving abilities, financial acumen, and sound judgment.
• Demonstrated team-oriented mindset that supports the success of First Interstate Bank’s strategic initiatives.
• Serves as the Subject-Matter Expert (SME) for the department.
• High School Diploma or General Education Degree (GED) required
• 4-6 years related experience, training, and/or equivalent combination of education and experience required

Nice To Haves

• Associate's Degree in Business or related field preferred
• Experience in a customer service role preferred

Responsibilities

• Coordinates team training, manages work queues, and identifies additional training needs.
• Prepares and reports departmental statistics.
• Assists with day-to-day processing as needed.
• Ensures departmental procedures are accurate, up-to-date, reviewed annually, and maintained as necessary.
• Resolves escalated and complex non-routine issues with minimal supervision while ensuring compliance with regulations and audit standards.
• Communicates with bank personnel and/or customers as needed to resolve issues.
• Participates in partner calls to provide product solutions that meet customer needs.
• Participates in meetings and training seminars to stay current on regulatory and procedural changes.
• Supports the development and implementation of new products, processes, and procedures.
• Multitasks across multiple systems while effectively prioritizing incoming requests.
• Assists with the implementation and conversion of new software, including testing upgrades and releases.
• Provides input to management for quality reviews of staff work, training documentation, and ongoing quality monitoring.
• Serves in a leadership capacity by providing individual and group training and facilitating team meetings.
• Takes an active role in Treasury Solutions projects as a Subject-Matter Expert (SME).
• Cooperates with, participates in, and supports adherence to all internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, particularly those related to job-specific duties.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED